Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, October 28 at 2:00 PM ET

Register Free →

Search

Top

Back to Contracts

IT Training & Customer Experience (CX)

Active

Federal

Response Deadline04/30/2027, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

This subcontract opportunity with the Department of Housing and Urban Development, specifically the Research and Community Support office, focuses on IT training and customer experience improvement for prime contractors. The selected provider will be responsible for designing role-based training plans and delivering specialized curricula for both leadership and the general workforce. Additionally, the contractor will apply customer experience methodology to optimize touchpoints and deliver comprehensive CX improvement reports. The project is based in Washington, DC, and falls under NAICS code 611430. The solicitation was posted on April 6, 2026, with a response deadline set for April 30, 2027. Key deliverables include the creation of training materials, the execution of curricula, and the submission of detailed reports regarding customer experience enhancements.

General Info

HUD subcontract for IT training and customer experience improvement in Washington, DC.

Agency

Department Of Housing And Urban Development → Cpo : Research And Community Suppor

NAICS

611430 - Professional and Management Development Training

Place of Performance

Washington, DC, 20410, USA

Set-Aside

NONE

Documents

This scope was carved out of NOF2026-0005.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

HUD Technology Transformation Next Generation

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedApr 6

subcontract

Response DeadlineApr 30

Submission deadline

Response Deadline

04/30/2027, 03:00:00 PM UTCin 6 months

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more

AgencyDepartment Of Housing And Urban Development → Cpo : Research And Community Suppor

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Housing And Urban Development → Cpo : Research And Community Suppor

Office AddressN/A

ContactsNo contact information available

Full Description

Show more

Develops and delivers training and improves user experience for prime contractors on HUD projects. Designs role-based training plans, delivers curricula for workforce and leadership, and improves customer experience (CX) touchpoints using CX methodology. Delivers training materials, curricula, and CX improvement reports.

Similar Contracts

Same NAICS industry code

RFI 243824 Safety and Compliance Training Courses Provider

Solicitation # RFI 243824

Pacific Gas and Electric Company is issuing Request for Information RFI 243824 to identify and assess qualified training providers capable of delivering safety and compliance training across its California service territory. The primary objective is to evaluate the instructional capacity, geographic coverage, and service offerings of organizations that can support workforce development through instructor-led, hands-on, and refresher training. This opportunity is open to various small business designations, including Small Disadvantaged, Women-Owned, HUBZone, and Veteran-Owned Small Businesses, under NAICS code 611430. The scope of work encompasses several critical training areas, including general safety courses such as OSHA 10-Hour and 30-Hour Construction Safety, HAZWOPER, Confined Space Entry, and Flash Suit Training. Additionally, providers may be required to deliver Fall Protection training for Authorized and Competent Persons, as well as PG&E-specific training for Cargo Securement and Rigging for Material Handlers. All selected suppliers must adhere to the PG&E Supplier Code of Conduct. Interested parties must register their interest by October 14, 2026, with formal responses due by November 4, 2026, at 12:00 PM PT.

Pacific Gas and Electric Company

POSTED

about 13 hours ago

DEADLINE

Role-Based Software Training and DocumentationThis subcontract for Role-Based Software Training and Documentation focuses on providing comprehensive staff training and user documentation for prime contractors working on Hidalgo County Community Service Agency projects. The scope of work includes the delivery of role-based training tailored for administrators and case managers, the implementation of train-the-trainer programs, and the creation of electronic user guides available in both English and Spanish. Training delivery is expected to be facilitated through a Learning Management System or dedicated training portals. The primary deliverables for this engagement are a fully trained staff and a complete library of administrator and user documentation. This opportunity falls under NAICS code 611430 and is associated with the Community Service Agency in Texas. Interested parties should note the response deadline of November 6, 2026.

Community Service Agency

POSTED

about 18 hours ago

DEADLINE

Technical Training and Documentation ServicesThis subcontract for Technical Training and Documentation Services supports Florida State University facility projects, specifically focusing on an 18 by 18 inch closed-circuit climatic wind tunnel. The selected provider will be responsible for developing comprehensive technical documentation, including user manuals and maintenance schedules, while conducting hands-on training sessions to ensure staff are fully proficient in operating the equipment. To qualify for this engagement, the provider must hold a technical writing certification. The primary deliverables include the completed operator manuals, detailed maintenance guides, and a cohort of trained personnel. Interested parties should note the response deadline of March 1, 2027, for this project categorized under NAICS code 611430.

Florida State University

POSTED

DEADLINE

Operator and Administrator Training & SupportThis subcontract for the City of Atlanta involves providing comprehensive operator and administrator training for prime contractors working on City Department of Aviation screening projects. The scope of work includes the development of specialized training programs, user manuals, and detailed technical documentation to ensure operational readiness. Beyond training, the contractor is responsible for managing remote support during Eastern Time business hours, which encompasses escalation procedures and the deployment of software updates and patches. Key deliverables for this engagement include a fully trained staff, completed technical documentation, and the maintenance of an active remote support service agreement.

City of Atlanta

POSTED

DEADLINE

Healthcare Transport Workforce TrainingThe Healthcare Transport Workforce Training subcontract focuses on providing specialized instruction and certification for transport staff employed by prime contractors working on Swansea Bay University Health Board projects. The scope of work includes delivering critical training on patient safety, safeguarding protocols, and the dignified handling of patients with learning disabilities. To ensure a certified and competent workforce, the provider must conduct rigorous competency assessments and maintain detailed training records. All deliverables must strictly align with NHS Wales regulatory standards to meet mandatory workforce requirements. Interested parties should note that the response deadline for this opportunity is November 26, 2026.

Swansea Bay University Health Board

POSTED

DEADLINE

in about 1 month

271954 - Online Database Subscription - WIC

Solicitation # SRC0000037349

Solicitation SRC0000037349 is a sole source request for an annual subscription to an online database for Alabama WIC employees, covering the period from October 6, 2026, through October 5, 2027. The required platform must provide interactive, learner-friendly modules to improve training consistency and engagement, featuring tools for assigning training, tracking participation, monitoring completion rates, and documenting compliance. Key technical requirements include interactive course development tools, collaborative review features, built-in learning management functionality, and the ability to perform live updates to materials without redistributing files. The contract is subject to the availability of appropriated funds and may be renewed annually for up to five years or until the total cost reaches 25,000 dollars. All products are subject to satisfactory inspection by the State of Alabama before acceptance. Vendors must comply with the Beason-Hammon Alabama Taxpayer and Citizen Protection Act, E-Verify enrollment, and Alabama tax certifications under Section 41-4-142 of the Code of Alabama 1975. Payment must be accepted via electronic methods, including state-issued P-cards or EFT, at no additional cost to the state. Legal venue for any disputes is established in the City of Montgomery, Alabama.

POSTED

DEADLINE

CTE and Integrated Education Training (IET) Pathway SupportThe CTE and Integrated Education Training (IET) Pathway Support subcontract, managed by the Iowa Department of Administrative Services, focuses on developing foundational skills and providing specialized training for prime contractors working on Iowa Department of Corrections facility projects. The program utilizes technical training modules and vocational software to implement IET and CTE programs, specifically designed to facilitate smooth transitions for participants into postsecondary education or professional apprenticeships. To ensure high instructional standards, the contract requires that trainers hold vocational teaching certifications. The primary objective of the initiative is the successful delivery of participants into established CTE pathways or apprenticeship programs. Interested parties should note the response deadline of December 17, 2026, for this educational support services contract.

Department of Administrative Services

POSTED

DEADLINE

in about 2 months

Virtual Technical Training for Hyperspectral SystemsThis subcontract, titled Virtual Technical Training for Hyperspectral Systems, involves providing specialized virtual training for prime contractors working on Texas A&M AgriLife Research projects. The selected provider will be responsible for developing a comprehensive virtual training curriculum and creating technical manuals focused on the operation and maintenance of hyperspectral imaging systems. The scope of work includes executing scheduled training sessions for agency personnel using virtual meeting software and delivering all completed instructional materials. This opportunity is associated with Texas A&M University under NAICS code 611430, with a response deadline set for November 6, 2026.

Texas A&M University

POSTED

DEADLINE

AP US History Teacher Professional DevelopmentThis subcontract involves providing professional development training for prime contractors working on Mesa Public Schools projects. The selected provider will train educators on pedagogical strategies and the use of digital platforms specifically tailored to AP United States History core resources. Training delivery methods include a combination of workshops, webinars, and on-site sessions, with the final deliverables being completed training sessions and staff certifications. The contractor must possess specialized expertise in AP US History standards and hold a certification in instructional design. This opportunity is categorized under NAICS code 611430 and is managed by the Arizona Purchasing Department. Interested parties must submit their responses by the deadline of November 10, 2026.

Purchasing Department

POSTED

DEADLINE

AP Human Geography Professional Development TrainerThis subcontract opportunity is for an AP Human Geography Professional Development Trainer to support prime contractors on projects for Mesa Public Schools. The selected provider will be responsible for delivering specialized training sessions, workshops, and instructional coaching for educators, utilizing specific pedagogical frameworks and training modules. Key deliverables include the successful completion of training sessions and the issuance of staff certifications. Qualified candidates must possess subject matter expertise in AP Human Geography and hold a valid educational certification. This opportunity is categorized under NAICS code 611430 and is managed by the Arizona Purchasing Department. Interested parties should note the response deadline of November 10, 2026.

Purchasing Department

POSTED

DEADLINE

Teacher Training & Professional DevelopmentThis subcontract for Teacher Training and Professional Development involves providing specialized training services for educators working on Mesa Public Schools curriculum projects. The scope of work includes conducting training sessions on relevant computer software and hardware, as well as delivering instructional guidance on Environmental Science content utilizing specific pedagogical methods. The successful provider is responsible for the delivery of completed teacher training workshops and the issuance of certifications of completion. Managed by the Arizona Purchasing Department under NAICS code 611430, the opportunity was posted on October 23, 2026. Interested parties must submit their responses by the deadline of November 10, 2026.

Purchasing Department

POSTED

DEADLINE

Curriculum Implementation Training and Professional DevelopmentThis subcontract for Curriculum Implementation Training and Professional Development involves providing professional development and training services for prime contractors working on Mesa Public Schools projects. The scope of work focuses on delivering instruction regarding computer software and hardware usage, as well as the pedagogical application of phenomena-driven instruction. These services are to be delivered through a variety of methods, including training modules, webinars, and on-site coaching, with the ultimate goal of providing trained instructional staff and completed professional development sessions. Managed by the Purchasing Department in Arizona under NAICS code 611430, the contract requires the service provider to maintain professional liability insurance. The solicitation was posted on October 23, 2026, with a response deadline of November 10, 2026.

Purchasing Department

POSTED

DEADLINE

More opportunities from Department Of Housing And Urban Development → Cpo : Research And Community Suppor

Same awarding agency

Independent Verification & Validation (IV&V) and TestingThis subcontract opportunity with the Department of Housing and Urban Development, specifically the Research and Community Support office, focuses on providing Independent Verification and Validation and testing services for IT systems. The selected provider will perform objective testing and evaluation of software and system performance for prime contractors, ensuring that these processes remain independent from the development teams. Key deliverables include the production of IV&V reports and comprehensive test and evaluation results. The project is based in Washington, DC, and falls under NAICS code 541512. Interested parties should note that the solicitation was posted on April 6, 2026, with a response deadline of April 30, 2027, at 3:00 PM.

Computer Systems Design Services

POSTED

DEADLINE

Data Management & Business Intelligence (BI)This subcontract opportunity for Data Management and Business Intelligence focuses on supporting prime contractors for the Department of Housing and Urban Development within the Office of Research and Community Support. The scope of work involves performing data mining, ETL development, and BI reporting, specifically through the creation of ETL scripts, data curation, virtualization, and near real-time analytics. The primary goal is to transform complex data into actionable BI dashboards and comprehensive data analysis reports. The project is categorized under NAICS code 541512 and is based in Washington, DC. Interested parties must submit their responses by April 30, 2027, following the posting date of April 6, 2026.

Computer Systems Design Services

POSTED

DEADLINE

IT Operations & Maintenance (O&M) / Help DeskThis subcontract for IT Operations and Maintenance and Help Desk services supports prime contractors on projects for the Department of Housing and Urban Development within the Office of Research and Community Support. Based in Washington, DC, the contract focuses on providing comprehensive operational support, including system administration, hardware maintenance, and software management. Key responsibilities involve performing software installations, security patching, hardware repairs, and continuous monitoring of system resources such as CPU and memory to ensure optimal performance. The scope of work emphasizes system reliability through the delivery of maintained uptime and the implementation of backup and recovery protocols for continuity of operations. Deliverables include patched hardware and software and detailed backup logs. This opportunity falls under NAICS code 541513, with a response deadline set for April 30, 2027.

Computer Facilities Management Services

POSTED

DEADLINE

Cybersecurity & Privacy ComplianceThe Cybersecurity and Privacy Compliance subcontract supports the Department of Housing and Urban Development's Office of Research and Community Support. The selected provider will perform cybersecurity monitoring, security auditing, and the implementation of privacy controls for prime contractors on HUD projects. Key technical requirements include the delivery of machine-readable privacy controls, APIs, and automated testing in strict accordance with NIST SP 800-53 Rev 5, FIPS Pub 199/200, and the Privacy Act of 1974. Deliverables for this engagement include comprehensive security audit reports, implemented privacy controls, and detailed incident response logs. The work is based in Washington, DC, under NAICS code 541519. The response deadline for this opportunity is April 30, 2027.

Other Computer Related Services

POSTED

DEADLINE

Cloud Infrastructure & Migration ServicesThis subcontract for Cloud Infrastructure and Migration Services supports the Department of Housing and Urban Development through the Office of Research and Community Support. The selected provider will be responsible for designing, implementing, and supporting cloud computing solutions for prime contractors, ensuring all architecture and migrations result in a fully functional environment. All work must be performed in strict accordance with the FEDRAMP Authorization Act and established cloud security standards. The project is based in Washington, DC, under NAICS code 541512. The solicitation was posted on April 6, 2026, with a response deadline of April 30, 2027.

Computer Systems Design Services

POSTED

DEADLINE

Custom Software Engineering & Application DevelopmentThis subcontract for Custom Software Engineering and Application Development supports the Department of Housing and Urban Development within the Research and Community Support office. The selected provider will design and implement custom software and business process support systems for prime contractors, focusing on software development, process re-engineering, and workflow modeling. Key deliverables include custom software applications, source code, technical documentation, and the creation of executive dashboards and enterprise search tools utilizing Atlassian Jira and Confluence. The project is categorized under NAICS code 541511 and is based in Washington, DC. Interested parties should note the posting date of April 6, 2026, with a response deadline set for April 30, 2027.

Custom Computer Programming Services

POSTED

DEADLINE

Enterprise Architecture & Strategic PlanningThis subcontract opportunity with the Department of Housing and Urban Development, specifically under the Research and Community Support office, focuses on providing high-level IT strategy, enterprise architecture, and planning support for prime contractors. The selected provider will be responsible for developing knowledge management strategies, policies, and best practices, while analyzing interoperability, schedules, and lifecycle costs. Key deliverables include the creation of architecture guidelines, strategic plans, and comprehensive data architecture repositories. The project is based in Washington, DC, and falls under NAICS code 541611. Interested parties should note that the solicitation was posted on April 6, 2026, with a response deadline of April 30, 2027.

Administrative Management and General Management Consulting Services

POSTED

DEADLINE

HUD Technology Transformation Next Generation

Solicitation # NOF2026-0005

The Department of Housing and Urban Development Office of the Chief Information Officer is establishing the Technology Transformation Next Generation H2TNG Multiple Award Contract MAC IDIQ to provide comprehensive IT support services and technology transformation solutions. This vehicle will support HUD headquarters, regional and field offices, and data centers across various functional areas, including cybersecurity, cloud and data solutions, enterprise architecture, systems engineering, and customer experience modernization. The contract structure includes a 60-month base period with a potential 60-month option extension, with a total ceiling of 3.5 million dollars and an annual maximum ceiling of 700,000 dollars. Services will be awarded through individual task orders using various contract types, including Firm-Fixed-Price, Time-and-Materials/Labor-Hour, and Cost Reimbursement. The procurement is divided into two competition tracks: Track 1 for unrestricted competition covering the full scope of the Performance Work Statement, and Track 2 as a total small business set-aside for partial sections of the work. Awards will be based on a competitive best value tradeoff process consisting of two phases: a written proposal evaluation and a Phase II oral presentation flyoff for those in the competitive range. Evaluation factors include Technical approach and Past Performance, which are weighted more heavily than Cost/Price. Requirements include adherence to FISMA and NIST cybersecurity frameworks, and personnel may need security clearances up to Top Secret. Interested parties must submit capability statements by April 30, 2026, and can attend a pre-solicitation conference on April 22, 2026.

Custom Computer Programming Services

POSTED

DEADLINE

Ready to Pursue This Opportunity?

Get AI-powered intelligence on this solicitation and the ones like it

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Join 750+ contractors already using CLEATUS