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IT Training & Customer Experience (CX)

Active

Federal

Response Deadline04/30/2027, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract opportunity with the Department of Housing and Urban Development, specifically the Research and Community Support office, focuses on IT training and customer experience improvement for prime contractors. The selected provider will be responsible for designing role-based training plans and delivering specialized curricula for both leadership and the general workforce. Additionally, the contractor will apply customer experience methodology to optimize touchpoints and deliver comprehensive CX improvement reports. The project is based in Washington, DC, and falls under NAICS code 611430. The solicitation was posted on April 6, 2026, with a response deadline set for April 30, 2027. Key deliverables include the creation of training materials, the execution of curricula, and the submission of detailed reports regarding customer experience enhancements.

General Info

HUD subcontract for IT training and customer experience improvement in Washington, DC.

Agency

Department Of Housing And Urban Development → Cpo : Research And Community SupporView Agency

NAICS

611430 - Professional and Management Development TrainingView NAICS

Place of Performance

Washington, DC, 20410, USA

Set-Aside

NONE

Documents

This scope was carved out of NOF2026-0005.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

HUD Technology Transformation Next Generation

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Timeline

PostedApr 6

subcontract

Response DeadlineApr 30

Submission deadline

Response Deadline

04/30/2027, 03:00:00 PM UTCin 8 months

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Organization & Contact Information

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AgencyDepartment Of Housing And Urban Development → Cpo : Research And Community Suppor

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Housing And Urban Development → Cpo : Research And Community Suppor

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Office AddressN/A

ContactsNo contact information available

Full Description

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Develops and delivers training and improves user experience for prime contractors on HUD projects. Designs role-based training plans, delivers curricula for workforce and leadership, and improves customer experience (CX) touchpoints using CX methodology. Delivers training materials, curricula, and CX improvement reports.

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