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This Government Contract opportunity from Department Of Homeland Security was posted on April 22, 2009. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

IVR Maintenance

Awarded
HSFE11-09-SNOTE-032609Federal

Contract Overview

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General Info

Contract Value

$734,533.12

NAICS

811213 - Communication Equipment Repair and Maintenance

Place of Performance

DENTON, TX, 76202, USA

Set-Aside

NONE

Award Issued Date

Documents

0

No documents available

Documents will appear here when they are available.

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Timeline

PhaseAwarded
Posted

special-notice

Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → Texas Npsc(txnp)
Contacts1 person available
OfficeDENTON, TX, 76208, USA
Office AddressDENTON, TX, 76208, USA
Contacts
MICHAEL L. YOUNGContracting Officer

Full Description

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FEMA awarded a sole source contract (base plus 3 option years) to Shared Technologies, Inc. for maintenance services relating to the Nortel proprietary MPS 1000 and MPS 500 Interactive Voice Response (IVR) systems currently owned and operated by FEMA. This maintenance service is utilized by FEMA to ensure the overall health of the IVR system and allow for a viable course of action that includes engineering support should a service-affecting disruption occur. The maintenance services include coding, scripting, configuration changes, enhancements, software updates, patches, repairs and system modifications.

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