IVR Maintenance Renewal

The Department of Buildings in the District of Columbia has issued a forecast for the renewal of maintenance services for its Interactive Voice Response system, commonly referred to as IVR. This contract action is anticipated to ensure continued operational support, troubleshooting, updates, and system enhancements for the IVR platform used to manage public inquiries and services. While specific details such as funding, contract duration, or performance metrics are not yet defined, the forecast indicates that the agency intends to sustain existing functionality and reliability of the software system beyond its current maintenance period. The solicitation is not yet active, and no formal bidding process, set-aside status, NAICS code, or point of contact has been published. The announcement was posted on July 23, 2026, and interested vendors should monitor the official portal for subsequent notices. The place of performance is expected to be within the District of Columbia, with services likely delivered remotely or on-site as needed to maintain system integrity and user access. Stakeholders are advised to prepare for potential future opportunities as the agency finalizes its requirements and moves toward a formal solicitation.