J--552-16-3-6104-0026 Elevator Service

UNITED STATES DEPARTMENT OF VETERANS AFFAIRS PERFOMANCE WORK STATEMENT FOR VERTICAL TRANSPORTATION EQUIPMENT MAINTENANCE DAYTON VETERANS AFFAIRS MEDICAL CENTER PART I - GENERAL 1.1 GENERAL INTENTION A. The intention of this Performance Work Statement (PWS) is to obtain maintenance and repair services, safety inspections and testing for Vertical Transportation Equipment (VTE) at the Dayton Veterans Affairs Medical Center (VA) by means of a firm fixed price/indefinite quantity Contract. 1.2 GENERAL REQUIREMENTS A. Contractor shall provide all management, supervision, labor, parts, material, tools, incidental engineering services, and transportation necessary to perform maintenance, overtime pay, weekend and holiday premium pay, repair, inspection, testing, and component replacement to keep the vertical transportation equipment operating as originally specified by the equipment manufacturer and/or as modified when a deviation is required but only with the written consent of the VA. B. Contractor, without additional expense to the Government, shall obtain all licenses, permits, and insurance required to perform the work in this Contract. Contractor shall comply with all applicable federal, state, and local laws. Evidence of insurance, licenses, and permits shall be provided to the Contracting Officer before work commences. 1.3 CODES and STANDARDS A. The publications listed form a part of this Contract. Elevators shall meet the requirements of the code editions published and adopted by the U. S. Department of Veterans Affairs on the date the installation Contract was signed or when alterations were performed. B. Elevator Industry Field Employees' Safety Handbook C. International Building Code (IBC) D. American Society of Mechanical Engineers (ASME): A17.1--Safety Code for Elevators and Escalators A17.2--Inspectors Manual for Electric Elevators and Escalators A17.3--Safety Code for Existing Elevators and Escalators A17.5--Elevator and Escalator Electrical Equipment A17.6--Standard for Elevator Suspension, Compensation, and Governors A18.1--Safety Standard for Platform Lifts and Stairway Chairlifts QEI-1--Standard for the Qualification of Elevator Inspectors E. National Fire Protection Association (NFPA): NFPA 13--Standard for the Installation of Sprinkler Systems NFPA 70--National Electrical Code (NEC) NFPA 72--National Fire Alarm and Signaling Code NFPA 101-Life Safety Code NFPA 252-Fire Test of Door Assemblies 1.4 DEFINITIONS/ACRONYMS ANSI - American National Standards Institute ASME - American Society of Mechanical Engineers CONTRACTOR - General Contractor, Elevator Contractor, and Subcontractors CO - Contracting Officer COR - Contracting Officer's Representative ELEVATOR MECHANIC/TECHNICIAN - See Section 1.7 Paragraph C. FAR - Federal Acquisition Regulation HEPA - High Efficiency Particulate Air filter LEADS - Law Enforcement Agency Data System MCP - Maintenance Control Program provided by Contractor MSDS - Material Safety Data Sheet provided by Contractor NAESA - National Association of Elevator Safety Authorities NEC - National Electric Code NFPA - National Fire Protection Association NTP - Notice to Proceed OSHA - Occupational Safety and Health Administration PO - Purchase Order issued by the CO/COR PPE - Personal Protective Equipment QAP - Quality Assurance Program provided by Contracting Officer QCP - Quality Control program provided by Contractor QEI-1 - Qualified Elevator Inspector certified by ANSI/ASME VA - United States Department of Veterans Affairs VAMC - Veterans Affairs Medical Center VTE - Vertical Transportation Equipment - Passenger Elevator, Service Elevator, Freight Elevator, Cart lift, Dumbwaiter, Platform Lift, and Dock Leveler, Referred to in text as elevators. 1.5 EXCLUSIONS A. Equipment, components, and parts not installed under this Contract shall not be removed, replaced, or deficiencies corrected while still under the manufacturer's or installer's warranty, without prior approval of the Contracting Officer. B. Installation of new attachments recommended or required by inspectors, insurance agencies or VA/Government Authorities. C. Repair or replacement of elevator equipment due to natural disaster, vandalism, negligence, or misuse by persons other than the Contractor, its representative and employees. Contractor shall obtain written approval by the CO/COR prior to related repairs. Payment will not be made for any unauthorized work. D. Replacement of underground hydraulic piping or hydraulic cylinder. E. Cleaning, refinishing, repair, and replacement of cab enclosures, hoistway enclosures, door frames, exposed sills, and cab flooring. F. Repair or replacement of elevator pit sump pumps, machine room and hoist way light fixtures, heat/ventilation/air conditioning systems (HVAC), fire/smoke/heat alarm systems and sprinkler systems. G. Power supplies from the elevator controller to its source. H. Communication lines from the elevator controller to its source. I. For the purpose of clarification, any item not specifically excluded shall be considered the Contractor's responsibility. J. CO/COR must approve in advance all repairs not covered under this Contract. Contractor shall prepare an estimate of parts, labor, transportation, and shipping costs. If approved, CO/COR shall issue a separate Purchase Order (PO) in advance of undertaking such work. No invoice will be paid without prior approval and specific PO issued in advance of work. K. There shall be no borrowing of parts (i.e., removing a part off of an elevator unit, whether in it is in service or not, to correct a deficiency on another elevator unit) except in an emergency (i.e., entrapment, etc.) or with written consent from the VA. 1.6 GOVERNMENT FURNISHED PROPERTY, MATERIALS, and SERVICES A. VAMC will not provide office space or operational facilities to the Contractor. The Contractor shall secure and maintain the necessary office space and other facilities required for the performance of this Contract at his/her own expense. B. VAMC will not provide tools or equipment to the Contractor. The Contractor shall furnish all tools required for the performance of this Contract. C. VAMC will not provide any materials to the Contractor. D. VAMC will furnish the following services at existing outlets, for use in those facilities provided by the VA/VAMC and as required for the work to be performed under this Contract: electricity, fresh water, sewage service, and non-hazardous refuse collection (from existing collection points). Disposal of equipment and construction debris is the responsibility of the Contractor. E. Bidders/Offerors shall be given the opportunity to inspect the premises by the CO/COR, prior to submitting their offers in order to be fully aware of the scope of services required. Upon Contract award, the Contractor accepts "as is" all elevator equipment specified in the Contract, except items that the CO/COR and the Contractor agree shall be excluded from the Contract. Failure to inspect the elevators prior to Contract award will not relieve the Contractor from performing services/repairs in accordance with the strict intent and meaning of this Contract. 1.7 CONTRACTOR REQUIREMENTS A. Contractor is currently engaged in maintenance, repair, inspection, and testing of vertical transportation equipment. Contractor shall have a minimum of five (5) years within the last seven (7) years of successful experience maintaining elevator equipment identical or similar to the vertical transportation equipment listed in this Contract. Offerors shall submit references for the five (5) years of experience including names, addresses, and telephone numbers of specific companies and key personnel to contact. B. The Contractor shall provide a Contract Manager who shall be responsible for the performance of the work. The name of the Contract manager and an alternate shall be designated in writing to the CO/COR prior to the Contract start date. Changes to personnel shall be submitted to the Government within five (5) work days of the changes. The Contract Manager or alternate shall have full authority to act on all Contract matters relating to the daily operation of the Contract. The Contract Manager or alternate shall be available to speak/meet with the CO or COR within 24 hours of request during normal operating hours, and or within the next business day after Friday or a Federal holiday. C. Contractor shall provide Elevator Mechanics/Technicians who have completed an Apprenticeship Program and Mechanic/Technician Examination approved and certified by the U.S. Department of Labor. Certified Elevator Mechanics/Technicians shall have technical qualifications of at least five (5) years of successful experience in the elevator industry. Apprentices shall be actively pursuing Certified Elevator Mechanic/Technician status. Certificates shall be submitted to the CO/COR. D. All employees of the Contractor performing work under this Contract at the VAMC for more than forty (40) hours over Contract period shall have completed up to one hour of Infectious Control training provided by the VAMC. E. All employees of the Contractor shall have completed the 10-hour OSHA Safety Course. Certificates shall be submitted to the CO/COR. F. The selection, assignment, and management of Contractor's employees are the responsibility of the Contractor. The Contactor shall not employ any individual identified as a potential threat to the health, safety, security, and general wellbeing, or operation of the VAMC facility or personnel. The Contractor is fully responsible for the performance and conduct of his/her employees at all times. The Contractor shall not allow any employee to perform work under this Contract while under the influence of alcohol, drugs, or any other incapacitating agent. 1.8 BACKGROUND CHECKS and IDENTIFICATION BADGES A. Contractor and Subcontractor personnel that work on any VAMC property must consent to Background Checks or shall be denied access to the VAMC facilities. Information required to conduct a Background Check includes: full name, driver's license number and/or social security number, date of birth, and completion of a background check questionnaire. B. Contractors shall ensure their employees and those of their Subcontractors have the proper credentials allowing them to work in the United States. The Contractor shall not be entitled to any compensation for delay or expenses associated with this requirement and are not excused from proceeding with the Contract. C. Department of Veterans Affairs requires all Contractor employees to have a VAMC issued Identification Badge and wear it at all times while at the VAMC facilities. This ID badge shall be issued by the VAMC security office under its rule for issuance. Contractor personnel shall present a neat appearance and be easily recognized as a Contractor employee by wearing distinctive clothing bearing the name of the company and a VAMC issued ID badge. When an employee leaves the Contractor's service or the Contract is terminated, the employee's badge shall be returned to the VAMC immediately. 1.9 EMERGENCY TELEPHONE NUMBERS A. The Contractor shall provide the CO/COR with pertinent emergency telephone numbers in order to summon assistance in the event of an emergency. At least one of the emergency telephone numbers shall be manned twenty-four (24) hours per day, 365 days per year. This information shall be provided in writing to the CO/COR. PART II - MAINTENANCE SERVICES 2.1 EXISTING DEFFICIENCIES A. Immediately after award of the Contract and no later than 30-days thereafter, the Contractor and the VA shall conduct a thorough inspection of all of the elevators (see Section VII Below) and develop a list of existing deficiencies and required corrective actions. Any work listed on this survey will NOT be the responsibility of the Contractor under the terms of this Contract. Instead, the Government will work with the Contractor on developing a cost proposal and plan for making all of the identified corrections/repairs and pay for the work under a separate Purchase Order. B. Items to be included in the deficiency list include replacement or repair of all elevator related equipment, parts and appurtenances located downstream of the service connections. This includes all elevator related mechanical, electrical and control systems located in the machine room, hoist way, cab or lobby down to the lowest component including, but not limited to, signal system devices and fixtures, signal devices including hall buttons, hall lanterns, operating panels, intercommunication system, telephones, position indicators, dials, bells, buzzers, gongs, and light bulbs, buttons, button light, chimes, audio annunciators, key switches, traveling cables, data cables and electrical cables. C. If a deficiency is not identified in the inspection and 30-days have passed since award of the Contract, the deficiency shall be considered to be covered under this Contract. D. Once the deficiencies identified in 2.1.A have been corrected, any future service, maintenance or replacement required for these same items will be considered to be covered under this Contract. 2.1 MAINTENANCE SERVICE A. Contractor shall provide complete maintenance service, safety inspections, and tests on each and every elevator at the Dayton VAMC (see Section VII Elevator Schedule) for the period required under the Contract. Maintenance work shall be performed by Certified Elevator Mechanics/Technicians and Apprentices. B. Contractor shall have in his possession throughout the term of the Contract all diagnostic equipment necessary to fully maintain, test, repair, adjust or reprogram the systems. C. Contractor shall maintain a complete set of current and legible schematic wiring diagrams in each elevator machine room for each elevator contained therein. If any of the required schematic wiring diagrams are not available at the time of Contract award it shall be the responsibility of the VAMC to provide them at no cost to the Contractor. Wiring diagrams shall be modified to reflect any changes made by the Contractor after receiving written approval by the CO/COR to make the changes. Modifications made to any controls shall be dated and recorded on the VAMC wiring diagrams. The wiring diagrams will remain property of the VAMC. D. Contractor shall not make any alteration or additions to the equipment without prior written approval from the CO/COR. E. Contractor shall provide tools, equipment, specialty items and other items that may be necessary to perform the tasks required under this Contract. Any parts not available from the manufacturer due to obsolescence remain the Contractor's responsibility to replace from another source. F. Contractor shall provide lubricants, fluids, fasteners, cleaning supplies, paints (low VOC only), and all other supplies necessary to perform the services required in this Contract. Lubricants shall be only those products recommended by the manufacturer of the equipment or equal. G. Contractor shall maintain the specified equipment in like new condition and good working order in accordance with best possible industry standards by examining, adjusting, lubricating as required, and if conditions warrant, clean, and repair or replace the components of the equipment as follows: 1. Machines, worm gear, thrust bearing, drive sheave, shaft bearings, brake assembly and brake coil, contacts, linings and component parts. 2. Motor and motor generator, motor windings, rotating elements, commutators, brushes, brush holders, and bearings. 3. Silicon control rectifiers, reactors, filters, heat sinks, amp traps, transducers and all control components. 4. Controller, selector and dispatching equipment, all relays, solid state components, resistors, condensers, transformers, contacts, leads, dash pots, timing devices, computer and microprocessor devices, steel selector cable or tape, and mechanical and electrical driving equipment. 5. Governors, governor sheaves and shaft assemblies, bearings, contacts and governor jaws. 6. Deflector or secondary sheaves, sheave bearings, car and counterweight guide rails, top and bottom limit switches, governor tension sheave assembly, compensating sheave assembly, counterweight and counterweight guide shoes including rollers or gibs. 7. Equalize tension, shorten or replace hoisting ropes and governor ropes where necessary to maintain the safety factor required by code. 8. Hoist way door interlocks, rollers and hangers, bottom door guides and door closing devices. 9. Automatic power-operated door operator, car door hanger, car door contact, door protective device, load weighing equipment, car frame, car safety mechanism, platform, wood platform flooring, elevator car guide shoes, gibs or rollers, ceiling fan/blower and grill. 10. Signal system devices and fixtures, signal devices including hall buttons, hall lanterns, operating panels, intercommunication system, telephones, position indicators, dials, bells, buzzers, gongs, and light bulbs, buttons, button light, chimes, audio annunciators, key switches, traveling cables, data cables and electrical cables. 11. General and Emergency lighting within the cab, above the cab or in the hoist way including; bulbs, fixtures, batteries, trickle charger and related wiring and components. 12. Elevator operating devices for fire emergency operation and emergency power operation. 13. Re-calibrate and reset load weighing devices after annual and five-year safety tests and as needed between tests. 14. Replace conductor cables and hoist way and elevator machine room wiring. 15. Ensure lubricants meet the specific manufacturer's requirements for the equipment. 16. Check the group dispatching systems and make necessary tests to insure that all circuits and time settings are properly adjusted and that the system performs as designed and installed by the manufacturer. Adjust and maintain revised settings upon written direction by VAMC. 17. If the mechanic deems it necessary to add hydraulic oil to any elevator while providing maintenance service under this purchase order, notify the CO/COR within 24 hours after adding more than two gallons of such fluid. Provide written documentation as to the cause of the loss of hydraulic oil, including the remedy to prevent further loss to the CO/COR. 18. Pumps and pump motors, operating valves, valve motors, motor windings, leveling valves, plunger packing, shutoff valves, exposed piping, hydraulic fluid tanks and oil recovery systems. 19. Filters, mufflers, and muffler components. 20. Repair or replace conductor cables, elevator hoist way wiring and machine room elevator wiring. 21. Car tops, machine room floors, and machine room equipment shall be cleaned monthly. Accumulated rubbish shall be removed from the pits monthly. A general cleaning of the entire installation including all machine room equipment and hoist way equipment shall be accomplished annually. Cleaning supplies and a HEPA vacuum cleaner shall be furnished by the Contractor. 22. Telephone, data and intercom lines serving IT, Phone, Elopement System or any other system located within the hoist way or the cab. H. Contractor shall immediately notify the Engineering COTR of any equipment or environmental conditions which impair or jeopardize the safe and continuous functioning of the equipment. I. If work is required that is outside of the Scope of this Contract, the Contractor shall submit a detailed cost estimate for the required repairs to the CO/COR. Contractor shall not proceed with such work, except for an emergency situation such as entrapment, without the written consent of the CO/COR and receipt of a separate Purchase Order to cover the cost of the additional work. 2.2 CALLBACK SERVICE A. Contractor shall respond to all callbacks and be prepared to take corrective action at the site within 1 hour for passenger entrapments and 2 hours for all other service calls. B. Callbacks hours are not to take time away from preventive maintenance hours required under this Contract. C. Equipment malfunctions shall be corrected the same day that the service call was issued. If circumstances beyond the Contractor's control preclude resolution of the problem that day, the CO/COR must be notified in writing with an explanation of the delay. D. Repair or work proposals not covered under this Contract must be authorized in advance by the CO/COR and may be performed during normal hours of operation. The work shall be accomplished at the hourly rates specified in the pricing schedule. Charges for parts and materials shall be accompanied with a copy of the invoice and shall be billed at the actual cost plus a maximum 10% pass-through markup for Contractor. 2.3 ELEVATOR OUT OF SERVICE A. Notify Facilities Management Service (Boiler Plant After-Hours), Police (After-Hours) and the CO/COR, either by phone or in person, before removing an elevator from service. If work requires more than one day, daily notification will be made. Notify Facilities Management Service and the CO/COR when placing the elevator back in service. B. When an elevator is taken out of service, appropriate signage shall be installed at each entry door to notify elevator users of the interruption. Contractor shall provide signage and post in a manner which does not damage paint or other finishes. Upon completion, all signage shall be immediately removed. C. All tests, inspections, or maintenance repairs that will remove an elevator from service shall be scheduled in advance with the CO/COR. D. Under no circumstances will any shutdown or breakdown last longer than five (5) consecutive working days, from initial notification to the Contractor, without prior approval of the CO/COR. 2.4 PERFORMANCE STANDARDS A. Contract speed and brake to brake flight time shall be maintained as originally installed and adjusted. B. Maintain smooth starting, stopping, and leveling accuracy of 3mm (1/8") for all elevators. C. Opening times, closing times and door close torques of all elevators shall be maintained within the limits of ASME A17.1 Code with a minimum of stand open time consistent with traffic demands. D. Door reversal on all elevators equipped with mechanical safety shoes shall always be initiated with the stroke of the shoe. Ensure all electric eyes or door detectors are working at all times. E. Variable car and hall door open times shall be maintained in accordance with original field adjustments. Deviations from this will not be permitted unless requested and/or approved by the CO/COR. F. As needed or at a minimum on an annual basis, a computerized elevator analyzer or similar type event recorder shall be utilized to record the hall waiting time at each landing and other data necessary to verify the system is operating at peak efficiency for all elevators covered under the Contract. The Contractor shall submit an annual written report and certificate of compliance. Results shall be submitted and labeled as to floor, time, date and identification of all other data and shall be delivered together with an analysis of the tapes/disks to the CO/COR. G. Contractor shall ensure that the original operating criteria is maintained at all times for each elevator including, but not limited to, the following: 1. Maximum capacity in pounds; 2. Rated speed in feet per minute; 3. Performance time measured brake to brake; 4. Door operation; 5. Traffic handling capabilities; 6. Response times; 7. Ride quality. 2.5 CARD READER SYSTEM A. Maintenance for card reader system is not included in this Contract. 2.6 SPARE PARTS A. An adequate supply of new spare parts shall be maintained by the Contractor at all times to ensure prompt preventive maintenance and repair services. B. All parts and materials shall be of the original manufacturer's design and PWS, or equal thereto. All lubricants shall be the same as or equal to those recommended by the manufacturer. C. If it becomes evident during a guarantee period that device is not functioning properly in accordance with manufacturer's or VAMC PWS requirements, or if in the opinion of Contracting Officer, excessive maintenance and attention must be employed to keep device operational, that device shall be removed and a new device meeting all requirements shall be installed. D. All parts and supplies stored in the elevator machine rooms shall be kept in enclosed metal cabinets. Flammable materials shall be stored in fire rated cabinets provided by the Contractor. PART III - DOCUMENTATION 3.1 COMPUTER DATA BASE A. Contractor shall store all information in a computer database. The data shall be configured so that all entries relate to one another i.e., "parts" to "work", can be crossed referenced. B. Minimum database requirements: 1. All maintenance and service ticket information. 2. An inventory of all significant parts used during maintenance and the vertical lifting device each part was installed on. 3. Each technician visit, name(s), time of arrival, time of departure and nature of the visit, routine maintenance or trouble call, etc. 4. All parts used, all work performed, all tests performed, lists of deficiencies found during maintenance and inspections shall be maintained in the database for each vertical lifting device. 5. All Preventative Maintenance records shall be maintained in the database. 6. A record of the Firefighter's Service Tests, for monthly and yearly tests, starting October to September shall be maintained in the database. C. All information in the database shall be available to the government within twenty-four (24) hours of being requested. D. At the end of the annual Contract period the Contractor shall turn over a full report of the contents of the database to the CO/COR. E. All reports shall be sent via email to the CO/COR. F. Service and emergency personnel shall report to the CO/COR or authorized representative upon arrival at the hospital and again upon completion of the required work. Service tickets shall identify the piece of equipment, description of problem, explanation of corrective measures taken, and the date and time the unit was returned to regular service. A copy of the work ticket containing a complete description of the work performed shall be given to the CO/COR or authorized representative. 3.2 WRITTEN MAINTENANCE RECORDS A. The elevator Contractor shall maintain a "Log Book" in each and every elevator machine room. The log shall list the date and time of all weekly examinations and all trouble calls. Each trouble call shall be fully described including the nature of the call, necessary correction performed or parts replaced. B. The elevator Contractor shall record in the log book all tests conducted, technicians performing the tests, and the results of the tests including any deficiencies found. This is in addition to recording this information in the Data Base. C. A Written "Maintenance Control Program" shall be in place to maintain the equipment in compliance with ASME A17.1 Section 8.6. D. The Contractor shall post a check chart for each elevator in each machine room in a conspicuous place, in the room containing the equipment controller. These check charts shall list each elevator component showing a schedule of the manufacturer's recommended frequency of inspection of each component on a weekly, monthly, quarterly, semi-annual, and annual. Entries shall indicate the status of and schedule for which work was performed. The check chart shall be kept up to date at all times and must be initialed and dated by the Contractor's employee to indicate that the work has been accomplished. A check chart shall be available for review by the CO/COR and the Contractor will physically show the CO/COR the completed work on request. 3.3 MAINTENANCE AND INSPECTION SERVICES: A. Contractor shall develop and submit to the Government an annual written Maintenance Control Program (MCP) for each elevator within thirty (30) calendar days after contract award to cover the basic contract. The MCP shall, at a minimum, include required inspections, timelines for inspections and maintenance to be performed for all item listed in ATTACHMENT #1: PREVENTATIVE MAINTENANCE CHECKLIST. The Contractor shall perform inspections and maintenance of all elevators in accordance with the MCP. The MCP shall ensure compliance with all minimum code requirements including fire recall, ASME A17.1 Appendix N tests and other safety/maintenance testing as required by the manufacturer. B. Contractor shall perform maintenance in accordance with the MCP to ensure reliable and continuous safe operation. The maintenance work shall be in accordance with commercial practices or manufacturer's PWSs, if available, and shall be intended to maintain the elevator in safe and reliable operating condition. The MCP is required to specify appropriate intervals for the specific maintenance items listed in ATTACHMENT #1: PREVENTATIVE MAINTENANCE CHECKLIST. C. Cleaning of equipment spaces and daily cleanup of job sites in conjunction with maintenance, inspections and tests, and repairs are required. D. Contractor shall perform necessary inspections and tests as required under ASME A17.1 Appendix N, using a Qualified Elevator Inspector (QEI). The first quarterly test shall include the five-(5)-year test for all traction and roped hydraulic elevators regardless of due date. E. Government may perform inspections of the elevators at no cost to the Contractor for purposes of capital asset management and quality assurance. If discrepancies are discovered during these inspections, the Contractor will be notified in writing of any determination and shall be responsible for the corrective actions covered under this Contract. F. The Contractor shall prepare and submit a written report within two (2) business days of each quarterly visit. The report shall identify each elevator, the location, maintenance work performed, repairs needed, date of inspection, name of inspector, and overall condition of the elevator. G. The Contractor shall maintain a copy of all current elevator inspection documentation, along with an index indicating the location, date inspected, and date of the next required inspection to be located in the machine room for the elevators covered and a copy provided to the COR. 3.4 MAINTENANCE, REPAIR, and CALLBACK TICKETS A. Contractor shall have all maintenance tickets signed by the CO/COR. In the event of after-hours maintenance, Contractor shall have the maintenance ticket signed by the Administrative Officer of the Day (AOD). B. Contractor shall instruct his personnel that when they perform work under this Contract, they shall comply with the following procedures: 1. Upon arrival at the facility, Contractor shall check in with the CO/COR that Facility Management Service will be aware of Contractor's presence at the facility at all times. 2. Pick up the key ring which contains keys that will access any lock on the elevators and open access doors to elevator maintenance spaces. This key ring shall be returned before maintenance personnel leave the VAMC. 3. Contractor shall have a service ticket on each service call signed by CO/COR. Service tickets shall identify the respective piece of equipment, description of problem, description of corrective measures taken, date and time unit was returned to regular service. Signed maintenance, repair, callback tickets are required to verify hours on site. Without signed tickets hours billed will not be paid. PART IV - SAFETY, INSPECTION and TESTING 4.1 INJURY and ACCIDENT REPORTS A. Contractor shall immediately report to the CO/COR in a manner and on the forms prescribed by the VAMC all accidents resulting in injury, trauma, death, hazardous exposures, and occupational disease involving an elevator or its maintenance. B. Written reports for all incidents shall be provided within five (5) working days and include the cause, what, where, and when the incident occ...