This Government Contract opportunity from Department Of Homeland Security was posted on February 25, 2004. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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J -- MAINTENANCE FOR DOCUMENT MANAGEMENT/IMAGING/WORKFLOW

Awarded

DTCG84-04-Q-AAS117Federal

Submission Closed12/18/2003, 12:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541511

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AI Contract Overview

This sole source contract is awarded to 170 System Incorporated to provide comprehensive software maintenance and support services for the USCG enterprise-wide software licenses. The scope of work includes the delivery of all new software releases, product updates, bug fixes, and developer tools. To ensure operational continuity, the contractor must maintain a 24/7 voicemail system for problem reports with a guaranteed four-hour callback window during business hours, as well as provide dial-in diagnostic support for the Coast Guard's information technology systems. Administrative requirements include the submission of monthly progress reports and the provision of specialized personnel, specifically a Technical Support Analyst, a Principal Site Contact, and a Customer Support Manager to oversee issue resolution. The solicitation process was conducted under the authority of FAR 6.303-1, with an anticipated award date of December 15, 2003. The contract falls under NAICS code 541511 and is managed by the Department of Homeland Security.

General Info

Agency

Department Of Homeland Security → LOG-9

Contract Value

$150,000

NAICS

541511 - Custom Computer Programming Services

Place of Performance

Set-Aside

NONE

Awardee

170 System, Inc.,25 First Street, Cambridge, MA 02141

Award Issued Date

12/18/2003, 12:00:00 AM UTC

Documents

No documents available

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AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseAwarded

PostedNov 25

Presolicitation

AwardedDec 18

Contract was awarded

Submission Closed

12/18/2003, 12:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Homeland Security → LOG-9

ContactsNo contacts available

OfficeNORFOLK, VA, 23510, USA

Organization / AgencyDepartment Of Homeland Security → LOG-9

Office AddressNORFOLK, VA, 23510, USA

ContactsNo contact information available

Full Description

The proposed contract is anticipated to be sole source to 170 System Incorporated (8630) to provide all necessary management, supervision, personnel, labor, materials and equipment. The contractor would be responsible for providing the following: Software Maintenance & Support services for the USCG enterprise-wide 170 Systems Inc. software licenses. This shall apply to any and all releases of new software produces including but not limited to product replacements, product substitutions, product up-dates, developer tools, cartridges and utilities; Software Updates and Bug Fixes: Provide update and bug-fix versions of the supported software products when they become available and also provide telephone support to assist the CG in installing the software update. The contractor shall employ commercially reasonable - best efforts in providing prompt bug fixes; Telephone Support Hotline: The contractor shall provide a Coast Guard designated voice-mail system that is available 24 hours a day, 7 days a week to accept problem reports. The contractor shall provide Coast Guard personnel a call back within four (4) hours of receiving a problem report, during the hours of 0900 and 1700 Eastern Standard Time, Monday through Friday. For problem reports received after regular work hours, or during weekends, the contractor shall provide a call back within four (4) hours of the next business day; Dial-In Diagnosis: The contractor shall provide computer dial-in support to designated Coast Guard's information technology systems to diagnose and assist in the resolution of problems. The Coast Guard will provide modem dial-in facilities and standard PC remote access software to affect this activity; Monthly Progress Report: The contractor shall provide a monthly progress report in accordance with CDRL A001; Technical Support Analyst: Upon Government request, the contractor shall provide a Technical Support Analyst to diagnose and resolve problems. The contractor shall provide a Principal Site Contact that shall be knowledgeable in the USCG's installation and use(s) of the 170 System Inc. products, as well as past and current support issues; Customer Support Manager: The contractor shall provide a Customer Support Manager that shall be responsible for addressing issues that the USCG designates as not adequately resolved. The Customer Support Manager is responsible for assigning/reassigning Primary Site Contacts to the Coast Guard. The approximate issue date of the solicitation will be 9 December 2003. The approximate response date of the solicitation will be 11 December 2003. The anticipated award date will be 15 December 2003. Written and electronic procedure will be used for this solicitation. No telephone requests. Note: The proposed contract action is for supplies and services for which the Government intends to solicit and negotiate with only one, source under the authority of FAR 6.303-1. This notice of intent is not a request for competitive proposals. Point of Contact: Xiomarys Vargas, Contract Specialist, Phone +1 (555) 000-0000, Fax +1 (555) 000-0000, Email contact@example.gov