J--Philips Pinnacle Full Service Contract
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The Department of Veterans Affairs, Network Contracting Office 2, is seeking a contractor to provide a comprehensive full-service maintenance and repair contract for Philips Pinnacle equipment used at the New Jersey Healthcare System, East Orange campus, covering the period from October 1, 2019, through September 30, 2020. The work involves servicing several specific Philips Pinnacle systems such as Digital Diagnostic Dual Detector, Easy Diagnostic Digital System, Big Bore CT System, and Digital X-Ray Diagnostic systems across East Orange and Lyons campuses. The contractor is responsible for all repairs, including labor, replacement of parts, preventive maintenance, calibrations, cleaning, software enhancements, warranty extensions, and providing unlimited technical support via telephone and web. All services must align strictly with manufacturer guidelines and industry standards. Interested businesses are invited to submit capability statements demonstrating their ability to fulfill the contract requirements, including specifics on their socio-economic status and relevant business identifiers such as GSA Contract and DUNS numbers. Responses are due by 3:00 PM EST on August 30, 2019, and must be submitted to the designated VA email. All work will be performed during normal business hours (Monday through Friday, 8 AM to 5 PM), with repairs initiated within eight business hours and completed within sixteen. Pre-approval from the Biomedical Engineering department is required for work outside contract scope, and payment will only be made for authorized and properly invoiced services. The contract emphasizes timely service, comprehensive documentation, and guarantees varying from 90 days to one year based on the type of component replaced.
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