J063--PACS/PSIM Software Support Plan - Base

Page 1 of Page 2 of 59 Page 1 of This is a SOURCES SOUGHT ANNOUNCEMENT ONLY. It is neither a solicitation announcement nor a request for proposals or quotes and does not obligate the Government to award a contract. Requests for a solicitation will not receive a response. Responses to this Sources Sought must be in writing. The purpose of this Sources Sought announcement is for market research to make appropriate acquisition decisions and to gain knowledge of potential qualified Service Disabled Veteran Owned Small Businesses, Veteran Owned Small Businesses, 8(a), HubZone and other Small Businesses interested and capable of providing the services described below. Documentation of technical expertise must be presented in sufficient detail for the Government to determine that your company possesses the necessary functional area expertise and experience to compete for this acquisition. Responses to this notice shall include the following: (a) company name (b) address (c) point of contact (d) phone, fax, and email (e) UEI number (f) Cage Code (g) Tax ID Number (h) Type of small business, e.g. Services Disabled Veteran Owned small Business, Veteran-owned small business, 8(a), HUBZone, Women Owned Small Business, Small disadvantaged business, or Small Business HUBZone business and (i) must provide a capability statement that addresses the organizations qualifications and ability to perform as a contractor for the work described below. Network Contract Office (NCO) 22 is seeking a qualified vendor to provide a Software Support Plan to maintain SAVAHCS Enterprise Physical Security Information System/Physical Access Control System for the Southern Arizona VA Healthcare System (SAVAHCS) at 3601 S. 6th Avenue in Tucson, Arizona and its associated Community Based Outpatient Clinics. The contractor shall provide all labor, supplies, materials, and travel to meet the needs of this solicitation. Prospective contractors must be authorized/certified to provide the required service and must show proof with any provided documents at the time of responding to this Sources Sought announcement of the capabilities stated below: DRAFT STATEMENT OF WORK DRAFT The Southern Arizona Health Care System (SAVAHCS) has a continuing need for an authorized Lenel, Lighthouse, TI, and Lynx systems Integrator, to provide SAVAHCS a Software Support Plan, including all labor, personnel, equipment, tools, materials, supervision and other miscellaneous items necessary to maintain SAVAHCS enterprise Physical Security Information System (PSIM) servers and supporting modalities. The current Lighthouse PSIM supports the integration of an Enterprise Lenel Access Control/Intrusion system and modalities including 1 Master Server, and 2 NEC Clustered Regional Servers, TI Visitor Management Software Suite, Lynx Emergency Management Software Suite, Cisco Video System Operations Management Software Suite, and ElPas Patient Wander modalities, and software suite. The SAVAHCS s Lighthouse PSIM supports the integration of the aforementioned systems over a 119 acre main campus, 2 Rural Health locations, 7 CBOC locations, and 2 Vet Center locations consisting of 832 licensed card readers, 400 intrusion points, 302 cameras, 2, 900 workstation computers, 72 Patient Wander LF/RF locations, and 110 monitored CAD map locations consisting of buildings 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 28, 29, 30, 38, 45, 46, 47, 50, 53, 56, 57, 59, 60, 62, 65, 66, 67, 68, 69, 72, 73, 74, 75, 76, 77, 78, 79, 80, 81, 90, 95, T38, T38B, T57, T5A, and exterior sites. SERVICE/WORK TO BE PERFORMED: Contractor will provide access to new software releases and upgrades. Contractor will provide Toll free technical support. Contractor will provide troubleshooting, defect verification and Hot Fix support. Contractor will provide setup and configuration support. Contractor will provide Remote connection assistance as required to expedite issue resolution. Contractor will provide assistance with third-party products related to the Physical Access Control System. EQUIPMENT: LENEL MASTER SERVER SN: 1099910003 DONGLE: 55663 LENEL REGION SERVER SN: 3YJ8382 DONGLE: 116658 LENEL REDUNDANT SERVER SN: F6B3SD2 DONGLE: 120775 LIGHTHOUSE PSIM SERVER SN: 5K84QD2 TI VALIDATION SERVER SN: B95JSD2 LYNX DURESS SERVER SN: HGYH082 PERFORMANCE: Period of Performance: The period of performance shall be for one Base Year and four 12-month option years. The Period of Performance reads as follow: Base Year: October 1, 2022 to September 30, 2023 Option Year 1: October 1, 2023 to September 30, 2024 Option Year 2: October 1, 2024 to September 30, 2025 Option Year 3: October 1, 2025 to September 30, 2026 Option Year 4: October 1, 2026 to September 30, 2027 Hours: Normal duty hours are 8:00 a.m. through 4:30 p.m., Monday through Friday, not including federal holidays. Whenever contact with Biomedical Engineering is required outside of normal duty hours, the Utility System Repair Operator (USRO) may be contacted as an alternate. The hospital operator at extension "0" can contact the USRO operator via radio. Recognized Holidays New Year s Day Labor Day Martin Luther King Jr. s Birthday Columbus Day President s Day Veteran s Day Memorial Day Thanksgiving Day Juneteenth Christmas Day Independence Day Contractor Employees: Contractor personnel shall present a neat appearance and be easily recognized as Contractor employees. Example: wearing of distinctive clothing such as uniform, badges, patches, etc. Smoking and Vaping Policies: Smoking and vaping are prohibited on Government property. Safety and PPE Equipment: Shall be provided for each Contractor employee by the Contractor. Preventive maintenance will be scheduled with a contact person as assigned by the Contracting Officer s Representative (COR), Point of Contact (POC) or designee. This PM work must be completed in the month specified during the request unless another date is agreed upon by COR or designee. The Biomedical Engineering Manager can be contacted at +1 (555) 000-0000 or +1 (555) 000-0000. All contractor personnel (without exception) must report to the Engineering Department, Bldg. 38-room A22, to sign in and receive a contractor identification badge before any work is performed and return to the same location to sign out and turn-in said badge along with the documented service report (as described in section 5, DOCUMENTATION) for the service performed. Over and Above Repair: Upon discovery of a malfunctioning part the Contractor shall immediately notify the COR. The repair job shall not be initiated until approval is obtained from the Contracting Officer and appropriate Facilities Staff/COR. Charges for repair, labor and parts shall originate only when required and upon prior approval being granted by the Contracting Officer. At the VA s option the Contractor may be requested to provide a price quotation for the repair job. The VA has sole discretion to select the Contractor who will provide these repair services and they will be ordered as a separate action (not as a part of this contract). Noncontract Charges: The contractor shall not perform any service that will result in additional charges without prior approval from the Contracting Payment: Payment will be made in arrears, and upon receipt of a properly prepared invoice which references the period for which payment is due, the contract number and/or assigned purchase order number. The invoice must include the correct payment address. Waste Removal: The contractor is responsible to remove and properly dispose of all waste related to the services provide on-site at SAVAHCS. Failure to carry out the above procedures will be considered as a failure to document the service visit and will constitute a failure to perform. All shipping for parts will be included in the cost of the contract. DOCUMENTATION: Service reports will be provided for all service activities including preventive maintenance, emergency repair, and safety inspections, and must contain the following information: Date(s) and time period of service. Complete description of equipment serviced including model number and serial number. Complete description of equipment services performed including upgrades, updates and software changes made. Complete list of all materials, parts, or assemblies installed or replaced including serial numbers of parts where applicable. A statement of the complaint that initiated the service call. Total standard labor hours, total overtime/premium hours, and total travel hours expended during the repair. REMOVAL OF EQUIPMENT: Whenever possible, all repairs and preventive maintenance will be performed at the SAVAHCS. When that is not possible, the COR, POC or designee may give approval for service work to be done at another location. All transportation charges will be borne by the contractor. VA property may not be removed from the SAVAHCS prior to execution, and approval of all documents as required by Acquisition and Materiel Management Service. Computer hard drives and other storage media items may not leave VA property. Requirements for service reports for designated equipment not at this location are the same as for work done on-site. Service reports for incoming equipment will be presented for signature at the time of delivery. If equipment is returned via commercial carrier, the service report may be included with the shipment. GOVERNMENT REPAIRS: Government employees will work on contract equipment only with authorization of the contractor or following the failure of the contractor to respond. The government is not obligated to perform any work on contract equipment. GUARANTEE: The contractor will guarantee workmanship and all parts furnished by the contractor for a period of not less than 90 days. PERSONNEL SECURITY: All contractor employees who require access to a Department of Veterans Affairs' computer system must undergo a Low Risk (NACI) level background investigation IAW VA Directive 0710, and receive a favorable adjudication from the Veterans Affairs Security and Investigations Center. The Contractor shall bear the cost of all background investigations, either in advance or as reimbursement to the Government. No employee may begin work on this contract without the successful initiation of a background investigation verified by the Contracting Officer Representative (COR). Contractor shall not present any employee whose background investigation yields unfavorable results to perform services for this contract. LEVEL OF SENSITIVITY BACKGROUND INVESTIGATION LEVEL APPROXIMATE COST Low Risk National Agency Check with Written Inquiries $250.00 LOCATIONS: SAVAHCS Main Facility 3601 S. 6th Ave Tucson, AZ 85723 Community Based Outpatient Clinics (CBOCs) Yuma CBOC 2555 East Gila Ridge Road Yuma, AZ 85365 Safford CBOC 711 South 14th Avenue Safford, AZ 85546 Casa Grande CBOC 1876 East Sabin Drive, Bldg. A, Suite 15 Casa Grande, AZ 85222 Green Valley CBOC 380 West Vista Hermosa Drive #140 Green Valley, AZ 85614 Sierra Vista CBOC 101 Coronado Drive, Suite A Sierra Vista, AZ 85635 Northwest Tucson CBOC 3920 West Linda Vista Boulevard Tucson, AZ 85742 Southeast Tucson CBOC 7395 S. Houghton Road, Suite 129 Tucson, AZ 85747 Rural Health Care Coordination Centers Casa Grande RHCCC 1179 E. Cottonwood Lane, Suite 1 Casa, Grande, AZ 85122 Sierra Vista RHCCC 157 North Coronado Drive, Suite B Sierra Vista, AZ 85635 Important information: The Government is not obligated to, nor will it pay for or reimburse any costs associated with responding to this Sources Sought synopsis request. This notice shall not be construed as a commitment by the Government to issue a solicitation or ultimately award a contract, nor does it restrict the Government to a particular acquisition approach. The Government will in no way be bound to this information if any solicitation is issued. The VA is mandated by Public Law 109-461 to consider a total set-aside for Service-Disabled Veteran Owned Small Business set aside. However, if response by Service-Disabled Veteran Owned Small Business firms proves inadequate, an alternate set-aside or full and open competition may be determined. No sub-contracting opportunity is anticipated. The North American Classification System (NAICS) code for this acquisition is 561622. Notice to potential offerors: All offerors who provide goods or services to the United States Federal Government must be registered in the System for Award Management (SAM) at www.sam.gov and complete Online Representations and Certifications Application (ORCA). Additionally, all Service-Disabled Veteran Owned Businesses or Veteran Owned Businesses who respond to a solicitation on this project must be registered with the Department of Veterans Affairs Center for Veterans Enterprise VetBiz Registry located at http://vip.vetbiz.gov. All interested Offerors must submit information by e-mail to contact@example.gov. All information submissions should be received no later than 3:30 pm Arizona Time on July 15, 2022. After review of the responses to this announcement, the Government intends to proceed with the acquisition and a subsequent solicitation will be published.