Vehicle Locksmith Services

The City of Phoenix Public Works Department, Fleet Service Division, is soliciting offers under RFQ-27-FSD-0451-2 for vehicle locksmith services to support a fleet of over 8,000 light, medium, and heavy-duty units. The contract is for an initial term of three years beginning December 1, 2026, with two optional one-year extensions at the City's discretion. The selected contractor will provide labor, tools, and equipment for services including vehicle lockouts, key duplication, ignition switch and tumbler replacement, and the reprogramming of OEM and aftermarket electronic security systems. Performance will take place at 2441 S. 22nd Ave and other locations within the Phoenix Metropolitan area. The contractor must respond to service call requests within two business hours during standard operating hours (Monday through Friday, 6am to 5pm). Pricing is firm and fixed for the first year, with subsequent annual adjustments requiring 60 days' written notice and approval from the Chief Procurement Officer. Labor is billed at a flat hourly rate in 0.10-hour increments, and reprogramming fees must be included in the labor rate. Award will be based on the most responsive and responsible offeror, with evaluation factors including technical capability, manpower and equipment availability, safety records, and a mandatory data privacy risk screening. The City maintains strict quality standards, requiring all work to meet OEM or industry specifications and prohibiting spliced wiring connections. The City serves as the sole determiner of acceptability and will inspect all work prior to payment. Invoices must be accompanied by signed delivery or service tickets, and neither advance nor partial payments are authorized. Additionally, contractors must comply with Title VI nondiscrimination acts and maintain a written heat safety plan in English and Spanish for employees working in outdoor environments.