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This Solicitation opportunity from Colorado was posted on December 23, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

LenselS2 Platinum Support

Closed
024EJ004State & Local

Contract Overview

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The contract involves the provision of Platinum Support services from LenelS2 for OnGuard® system users, aimed at maximizing system performance both currently and in the future. This managed service includes a dedicated LenelS2 point of contact who offers high-priority concierge support and direct access to technical experts. Additionally, the service bundle encompasses Advanced Services designed to optimize system functionality without incurring extra costs. A Platinum Support Coordinator will oversee an online dashboard that provides real-time updates on support cases, engineering escalations, and other technical issues, ensuring efficient management and resolution of support needs. The procurement process is initiated through a single purchase order resulting from this RFQ, with a contract value estimated between $50,000 and $150,000. The solicitation was posted on December 23, 2024, with a response deadline of January 8, 2025. The contract is managed by the Colorado Department of Transportation’s Administration-Contracting and Procurement office, with Erika Johnson serving as the primary point of contact. The service aims to enhance system reliability and performance through dedicated support and streamlined technical management.

General Info

Agency

Colorado → Administration-Contracting and Procurement

Place of Performance

CO, USA

Set-Aside

NONE

Documents

3

Lenel Platinum Support Compliance Matrix

XLSX, High priority: read this firstcompliance-matrix
High

LenelS2 Platinum Support Procurement SOW

DOCX, High priority: read this firstsow
High

RFQ 024EJ004LENSELS2 - LenelS2 Platinum Support

PDF, High priority: read this firstrfq
High

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyColorado → Administration-Contracting and Procurement
Contacts1 person available
OfficeN/A
Organization / Agency
Colorado → Administration-Contracting and Procurement
Office AddressN/A

Full Description

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Platinum Support is a managed service from LenelS2 that helps OnGuard® customers maximize the potential of their system now and into the future. A dedicated LenelS2 point of contact ensures high-priority concierge service with direct access to technical experts. Platinum Support includes a valuable bundle of Advanced Services for the VAR or system user to optimize system performance without additional costs.The Platinum Support Coordinator will manage an online dashboard providing updated information regarding support open Cases, engineering escalations, and other related technical issues. The dashboard will be updated as the coordinator receives new information from the appropriate technical teams.RTD will award one single purchase order from this RFQ.

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Keith Deutsch
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