Long-Term Care Ombudsman Services – Resident Advocacy and Complaint Resolution

The contract requires the provision of independent advocacy services for residents of assisted living facilities, with a focus on investigating and resolving complaints concerning their health, safety, welfare, and rights. This work must be performed in strict accordance with Massachusetts regulation 101 CMR 30.00 and the federal Older Americans Act, ensuring that residents’ rights are protected and that systemic issues are addressed through formal complaint resolution processes. The advocate must operate with independence, impartiality, and confidentiality while maintaining direct contact with residents to identify concerns and implement solutions that align with state and federal standards. The services are to be delivered in Boston, with the place of performance designated as 02108, and the work falls under NAICS code 624120, which pertains to social assistance services for the elderly. This is a subcontract opportunity issued by the Executive Office of Elder Affairs under the Massachusetts state agency, with a response deadline set for August 6, 2026. Although no specific set-aside designation or point of contact is provided, the solicitation underscores the need for qualified entities capable of fulfilling a critical oversight role in long-term care settings, ensuring that residents receive dignified, compliant, and rights-based support.