Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, October 28 at 2:00 PM ET

Register Free →

Search

Top

Back to Contracts

Maintenance Dispatch and Workflow Management

Active

Federal

Response Deadline10/27/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

The Maintenance Dispatch and Workflow Management subcontract, issued by the Department of Homeland Security's Information Technology Contracting Division, establishes a 24/7 maintenance workflow for prime contractors on CBP projects. The selected provider will operate a Maintenance Dispatch Center responsible for issuing, tracking, and closing work orders while coordinating technician deployment to various sites. This role requires high proficiency in Enterprise Asset Management and ITSM software, specifically utilizing ServiceNow and MAXIMO to deliver a managed work order queue and real-time activity tracking. This opportunity is designated as a Total Small Business Set Aside under NAICS code 541611. Interested parties must adhere to the response deadline of October 27, 2026. The contract focuses on ensuring seamless operational continuity through rigorous dispatch management and technical coordination.

General Info

DHS small business subcontract for 24/7 maintenance dispatch and workflow management via ServiceNow.

Agency

Department Of Homeland Security → Information Technology Contracting Division

NAICS

541611 - Administrative Management and General Management Consulting Services

Place of Performance

DC, USA

Set-Aside

SBA

Documents

This scope was carved out of ILSMaintenance .

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

ILS Maintenance

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 20

subcontract

Response DeadlineOct 27

Submission deadline

Response Deadline

10/27/2026, 06:00:00 PM UTCin 6 days

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more

AgencyDepartment Of Homeland Security → Information Technology Contracting Division

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Homeland Security → Information Technology Contracting Division

Office AddressN/A

ContactsNo contact information available

Full Description

Show more

Manages 24/7 maintenance workflow for prime contractors on CBP projects. Operates a Maintenance Dispatch Center to issue, track, and close work orders using ServiceNow and MAXIMO. Coordinates technician deployment to sites. Requires proficiency in Enterprise Asset Management (EAM) and ITSM software. Delivers a managed work order queue and real-time tracking of maintenance activities.

Similar Contracts

Same NAICS industry code

Business Impact Analysis, Disaster Recovery, and Business Continuity Plan Services (RFP-VC-26-006), Inland Empire Utilities Agency (California)

Solicitation # RFP-VC-26-006

Hagerty Consulting, Inc. is seeking a Disadvantaged Business Enterprise (DBE) subcontractor to support an engagement with the Inland Empire Utilities Agency (IEUA) in California. The project focuses on enhancing the agency's operational resilience framework through the development and review of a Business Impact Analysis (BIA), Disaster Recovery Plan (DRP), and Business Continuity Plan (BCP), as well as the creation of recovery playbooks. The scope of work includes participating in client workshops, conducting assessments, and facilitating in-person tabletop exercises to identify response gaps. Preferred subcontractors will possess expertise in IT/OT resilience and experience within the water, wastewater, or critical infrastructure sectors. The overall project is estimated at approximately 1 million dollars per year with an initial contract term of three years and options for extension. Deliverables must align with FEMA Continuity Guidance Circular and Business Continuity Planning frameworks, as well as CISA and NIST standards, specifically the NIST Risk Assessment Framework. Because the project is funded by the Environmental Protection Agency (EPA), the contract is subject to stringent federal and state requirements, including Build America, Buy America (BABA) provisions, Title VI non-discrimination, and SAM.gov registration. Additionally, this is a prevailing wage contract governed by the California Labor Code, requiring consultants to be registered with the Department of Industrial Relations. Proposals are due electronically via PlanetBids by November 17, 2026.

Hagerty Consulting, Inc.

POSTED

about 7 hours ago

DEADLINE

Business Impact Analysis, Disaster Recovery, and Business Continuity Plan Services for IEUA

Solicitation # business-impact-analysis-disaster-recovery-business-continuity-plan-services-ieua

Carollo Engineers, Inc. is soliciting qualified disadvantaged business enterprise firms to provide specialized services for the Inland Empire Utilities Agency. The project focuses on the development and implementation of a Business Impact Analysis, Disaster Recovery Plan, and Business Continuity Plan within the state of California. Specifically, the agency is seeking partners with expertise in risk assessment, emergency response and recovery planning, business continuity management, and information technology disaster recovery planning. This opportunity is set aside for various small business designations, including SBA certified Veteran Owned, Service-Disabled Veteran Owned, Women-Owned, and HUBZone Small Businesses. Interested firms must submit their responses by November 16, 2026. Primary coordination for this solicitation is handled by Paola Machan at Carollo Engineers, Inc.

Carollo Engineers, Inc.

POSTED

about 7 hours ago

DEADLINE

Business Impact Analysis/Disaster Recovery Plan/Business Continuity Plan Services

Solicitation # business-impact-analysisdisaster-recovery-planbusiness-continuity-plan-services

The Inland Empire Utilities Agency is seeking electronic proposals from qualified vendors to develop and implement a comprehensive Business Impact Analysis, Disaster Recovery Plan, and Business Continuity Plan. The primary objective of this initiative is to strengthen organizational resilience, safeguard critical business functions, and establish robust protocols to mitigate potential operational disruptions. This solicitation is open to various small business designations, including SBA certified Veteran Owned, Service-Disabled Veteran Owned, Women-Owned, and HUBZone Small Businesses. Interested parties must submit their responses by November 17, 2026. Primary inquiries regarding this opportunity should be directed to Veronica Cordova.

Inland Empire Utilities Agency

POSTED

about 7 hours ago

DEADLINE

Public Safety and Rapid Response PlanningThis subcontract focuses on the development of critical safety documentation and operational manuals for prime contractors working on California Department of Water Resources dam safety projects. The scope of work includes evaluating essential public safety features such as sirens, buoy lines, and signage to ensure comprehensive site security and hazard communication. The selected provider will be responsible for creating Public Safety Plans and Rapid Response Plans that strictly adhere to the regulatory requirements set forth by the DWR and the Federal Energy Regulatory Commission. Final deliverables for this engagement include the completed Public Safety Plans, Rapid Response Plans, and detailed Operations and Maintenance manuals.

California Department of Water Resources

POSTED

about 13 hours ago

DEADLINE

Strategic Plan Facilitation and Partnership CoordinationThis subcontract for Strategic Plan Facilitation and Partnership Coordination involves providing professional facilitation and coordination services for prime contractors on projects managed by the Hawaii State Department of Health. The selected provider will be responsible for convening and leading monthly Core Partner and General Membership meetings, collaborating with community coalitions, and monitoring progress toward established strategic goals to deliver a coordinated partner network. Eligible candidates must be residents of Maui County and possess documented experience addressing child and family issues within Hawaii. The contract is categorized under NAICS code 541611, with a response deadline set for October 28, 2026.

Department of Health

POSTED

about 15 hours ago

DEADLINE

Organizational Effectiveness and Change Management ConsultingThis subcontract for Organizational Effectiveness and Change Management Consulting focuses on providing organizational analysis and strategic change initiatives for prime contractors working on WSSC Water projects. The scope of work includes facilitating strategic planning, conducting organizational culture assessments, and managing change initiatives. Additionally, the contractor is responsible for designing employee engagement strategies and upskilling or reskilling programs utilizing organizational development methodologies. Key deliverables for this engagement include comprehensive strategic plans, change management roadmaps, and detailed organizational effectiveness reports. The opportunity is categorized under NAICS code 541611 and is associated with the Human Resources Office in Maryland. Interested parties must submit their responses by the deadline of November 19, 2026.

Human Resources Office

POSTED

about 15 hours ago

DEADLINE

Executive Coaching and Mentoring ServicesThis subcontract for Executive Coaching and Mentoring Services, managed by the Human Resources Office in Maryland, focuses on providing professional one-on-one guidance for prime contractors working on WSSC Water projects. The selected provider will be responsible for conducting mentoring sessions, facilitating Individual Development Plans, and delivering performance coaching designed to optimize leadership strengths. To ensure high-quality delivery, the contract requires the use of certified executive coaches or experienced mentors. The primary deliverables for this engagement include completed coaching logs and facilitated Individual Development Plans. Interested parties should note that the solicitation was posted on October 20, 2026, with a response deadline of November 19, 2026. The services fall under NAICS code 541611, reflecting the administrative and management consulting nature of the requirements.

Human Resources Office

POSTED

about 15 hours ago

DEADLINE

Project Management & Governance SupportThis subcontract opportunity, titled Project Management and Governance Support, involves providing oversight and governance for prime contractors working on projects for the State Corporation Commission of Virginia. The selected provider will be responsible for establishing project phases, defining major milestones, and maintaining a detailed schedule that accounts for both internal and external dependencies. Key deliverables include a comprehensive project management plan, weekly status reports, and milestone tracking charts, with a requirement for weekly updates to the implementation schedule. The work is to be performed at the supplier's site under NAICS code 541611, with a response deadline set for November 20, 2026.

State Corporation Commission

POSTED

about 16 hours ago

DEADLINE

in about 1 month

Public Funding & Incentive Advisory ServicesThe Public Funding and Incentive Advisory Services subcontract, issued by the Massachusetts Economic Development agency, focuses on supporting prime contractors involved in regional development projects. The selected provider will research state and federal grant programs and tax incentives, while actively assisting businesses through the application processes to secure necessary funding. Key deliverables include driving user adoption of the Business Front Door portal and maintaining a detailed Referral and Assistance Log. The work is centered in Boston, with a response deadline set for November 4, 2026.

EED01 - Economic Development

POSTED

about 16 hours ago

DEADLINE

Regional Economic Assessment & Strategy ConsultingThis subcontract for Regional Economic Assessment and Strategy Consulting supports prime contractors on Massachusetts EOED regional development projects. The scope of work involves performing comprehensive economic analyses, which include assessing industry clusters, workforce requirements, and infrastructure to pinpoint growth opportunities. The selected provider will conduct demographic research and SWOT analyses to produce detailed regional assessment reports and annual work-plan updates. The primary deliverables for this engagement are a Regional Assessment Report and a Priority Action Plan. The project is based in Boston and falls under NAICS code 541611. Interested parties should note the response deadline of November 4, 2026, for this opportunity managed by the Massachusetts Economic Development agency.

EED01 - Economic Development

POSTED

about 16 hours ago

DEADLINE

Public Engagement Analysis and ReportingThe Public Engagement Analysis and Reporting subcontract supports prime contractors working on projects for the City of Charlottesville Neighborhood Development Services Department in Virginia. The selected provider will be responsible for analyzing community input, documenting participation feedback, and identifying key trends and areas of consensus. Core deliverables include the preparation of meeting notes, response memos, engagement summaries, trend analysis reports, and final public engagement reports, all of which must adhere to ADA compliance standards. This opportunity falls under NAICS code 541611 and was posted on October 20, 2026. Interested parties must submit their responses by the deadline of November 13, 2026. The contract focuses on ensuring that public feedback is systematically captured and reported to inform the development services of the city.

Neighborhood Development Services

POSTED

about 16 hours ago

DEADLINE

CRF Regulatory Compliance & Quality AssuranceThe CRF Regulatory Compliance and Quality Assurance subcontract focuses on providing essential auditing and compliance monitoring services for prime contractors working on District of Columbia Department of Behavioral Health projects. The primary objective is to ensure that Community Residential Facilities maintain their non-restricted licenses by adhering to the operational standards set forth in Chapter 38 of 22A of the DCMR. Key responsibilities include the preparation of license renewal documentation and the delivery of detailed compliance audit reports. In addition to regulatory oversight, the contract involves strategic administrative planning, specifically the development of First Source employment plans and the establishment of Small Business Enterprise goals. This engagement falls under NAICS code 541611 and is managed through the District of Columbia's Department of Behavioral Health.

Behavioral Health (DBH)

POSTED

about 18 hours ago

DEADLINE

More opportunities from Department Of Homeland Security → Information Technology Contracting Division

Same awarding agency

Logistics Performance Reporting and Dashboard DevelopmentThe Logistics Performance Reporting and Dashboard Development subcontract, issued by the Department of Homeland Security's Information Technology Contracting Division, focuses on providing stakeholder reporting and KPI tracking for prime contractors on CBP projects. The selected provider will be responsible for developing and maintaining performance dashboards using Tableau or Power BI, ensuring seamless integration with MAXIMO and ServiceNow. Key operational goals include monitoring Service Level Agreements, reporting on equipment uptime, and tracking repair turnaround times while adhering to all government reporting requirements. This opportunity is designated as a Total Small Business Set Aside under NAICS code 541512. The scope of work requires the delivery of periodic performance reports and the maintenance of live stakeholder dashboards to ensure transparency and operational efficiency. Interested parties should note the response deadline of October 27, 2026.

Computer Systems Design Services

POSTED

DEADLINE

Non-Intrusive Inspection (NII) Equipment Maintenance TechnicianThis small business set-aside subcontract, managed by the Department of Homeland Security's Information Technology Contracting Division, requires a Non-Intrusive Inspection (NII) Equipment Maintenance Technician to support prime contractors on CBP projects. The scope of work involves performing both corrective and preventative maintenance on large-scale and small-scale NII equipment, specifically focusing on X-ray scanners and gamma-ray imaging systems. Key responsibilities include executing scheduled maintenance, providing rapid response break-fix repairs, and conducting on-site troubleshooting to ensure all equipment remains fully operational. The selected provider must strictly adhere to original equipment manufacturer specifications and meet all established CBP Service Level Agreements. Deliverables for the contract include the restoration of equipment functionality and the submission of detailed maintenance logs. Interested parties should note the response deadline of October 27, 2026, and the classification under NAICS code 811219.

Other Electronic and Precision Equipment Repair and Maintenance

POSTED

DEADLINE

ILS Maintenance

Solicitation # ILSMaintenance

The Department of Homeland Security, Customs and Border Protection (CBP) has issued a Request for Information (RFI) and Sources Sought notice for Integrated Logistics Division Maintenance and Logistics Support Services. This effort is for market research purposes to identify capable sources for corrective and preventative maintenance of both large-scale and small-scale Non-Intrusive Inspection (NII) equipment. The scope includes the execution of maintenance services, the provision of stakeholder reporting via dashboards and key process indicators, and the development of service level agreements. The maintenance workflow is managed through a 24/7 Maintenance Dispatch Center utilizing ServiceNow and MAXIMO to issue work orders and track completion. This opportunity is currently designated as a Small Business Set Aside, though the agency is using this RFI to determine if a small business or 8(a) set-aside is justifiable based on the availability of at least two capable firms. Interested respondents must submit their capabilities, business size status, and up to three past performance references by October 27, 2026, via email to the primary point of contact. Submissions are limited to 10 pages total, with a maximum of three pages per past performance reference and a total file size limit of 50 MB. This announcement is for planning purposes only and does not constitute a formal solicitation or a commitment to issue a procurement.

Electronic and Precision Equipment Repair and Maintenance

POSTED

DEADLINE

Large-Scale Fixed Systems (Multi-Energy Portal and Low-Energy Portal) Indefinite Delivery, Indefinite Quantity Contact

Solicitation # DHS-CBP-BECD-20162084

Irradiation Apparatus Manufacturing

POSTED

DEADLINE

Seamless Transition & Knowledge Transfer SupportThe Seamless Transition and Knowledge Transfer Support subcontract, managed by the Department of Homeland Security's Information Technology Contracting Division, focuses on maintaining operational continuity during contractor changeovers. The primary objective is the development and execution of a comprehensive transition plan that includes the detailed documentation of systems, the delivery of necessary training, and the formal handover of proprietary configurations. This engagement is categorized under NAICS code 541611 and is centered in Ashburn, Virginia. The contract ensures that critical technical knowledge and operational capabilities are transferred effectively to prevent service disruptions during the transition period.

Administrative Management and General Management Consulting Services

POSTED

DEADLINE

Hardware Procurement & Technical SupportThis subcontract, titled Hardware Procurement and Technical Support, is managed by the Department of Homeland Security's Information Technology Contracting Division. The agreement focuses on the procurement, configuration, deployment, and lifecycle support of critical hardware components, including servers, network devices, and workstations, specifically for use in TPVS operations. The contract is categorized under NAICS code 423430 and is designated for performance in Ashburn, Virginia. It was posted on August 14, 2026, to ensure the necessary technical infrastructure and ongoing support are maintained for the agency's operational requirements.

Computer and Computer Peripheral Equipment and Software Merchant Wholesalers

POSTED

DEADLINE

Operations & Maintenance (O&M) of TPVS PlatformThis subcontract, managed by the Department of Homeland Security's Information Technology Contracting Division, focuses on the Operations and Maintenance of the TPVS Platform. The scope of work includes 24/7 monitoring, incident response, patch management, performance tuning, and ensuring overall system availability. The project is categorized under NAICS code 541519 and is based in Ashburn, Virginia. It was posted on August 14, 2026, and is designed to provide comprehensive technical support to maintain the stability and efficiency of the platform.

Other Computer Related Services

POSTED

DEADLINE

Systems Integration & Data Interoperability SupportThe Systems Integration and Data Interoperability Support subcontract, issued by the Department of Homeland Security's Information Technology Contracting Division, focuses on integrating TPVS with federal data systems. The primary objective is to ensure seamless data exchange and maintain interoperability across various government vetting platforms to enhance operational efficiency. This engagement is categorized under NAICS code 541512 and is centered in Ashburn, Virginia. The project emphasizes the technical synchronization of data systems to support critical government vetting processes and federal information sharing.

Computer Systems Design Services

POSTED

DEADLINE

Application Development & Modernization for TPVSThe Department of Homeland Security's Information Technology Contracting Division is seeking a subcontractor for the Application Development and Modernization of the Traveler Processing and Vetting Software. This project focuses on the full lifecycle development, code modernization, and API integration of the TPVS system to enhance identity verification and data sharing capabilities across 328 ports of entry. The work will be performed in Ashburn, Virginia, under NAICS code 541511. This effort is designed to modernize existing software infrastructure to ensure secure and efficient processing of travelers through integrated technological enhancements.

Custom Computer Programming Services

POSTED

DEADLINE

JFrog Enterprise+ Software Licensing and Renewal SupportThis subcontract, managed by the Department of Homeland Security's Information Technology Contracting Division, focuses on the procurement of JFrog Enterprise+ software licenses and associated renewal services. The agreement utilizes the NASA SEWP V contract vehicle to facilitate the delivery of license keys and the ongoing management of entitlements. The project is categorized under NAICS code 511210 and is slated for performance in Washington. It ensures the agency maintains access to commercial off-the-shelf software capabilities through a structured licensing and support framework.

Software Publishers

POSTED

DEADLINE

AI Model Repository and Security Scanning EnablementThe Department of Homeland Security Information Technology Contracting Division is seeking a subcontractor for the AI Model Repository and Security Scanning Enablement project. The primary objective of this engagement is to configure JFrog Artifactory to facilitate the storage, versioning, and security scanning of AI and ML models to ensure they meet strict vulnerability and compliance standards. As part of the technical requirements, the contractor will develop specialized scanning workflows that are compatible with major AI frameworks. This effort is centered in Washington and falls under NAICS code 541715, focusing on the integration of secure repository management within the agency's AI infrastructure.

Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology)

POSTED

DEADLINE

IDE Integration for Shift-Left Security ScanningThe Department of Homeland Security Information Technology Contracting Division is seeking a subcontractor for the IDE Integration for Shift-Left Security Scanning project. This initiative focuses on configuring IDE plugins to provide real-time vulnerability scanning within developer environments and integrating that feedback directly into CI/CD workflows to enhance security practices early in the development lifecycle. The contract is categorized under NAICS code 541511 and is based in Washington. It was posted on August 10, 2026, and aims to implement shift-left security by automating the detection of vulnerabilities before code is committed to the main pipeline.

Custom Computer Programming Services

POSTED

DEADLINE

Ready to Pursue This Opportunity?

Get AI-powered intelligence on this solicitation and the ones like it

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Join 750+ contractors already using CLEATUS