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Managed IT Support Services (LCMS)

Active

International

Response Deadline10/28/2026, 12:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

North Tyneside Borough Council

NAICS

541519 - Other Computer Related Services

Place of Performance

GBR

Set-Aside

NONE

Documents

This scope was carved out of OPEN20261679.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Procurement of a 'Local Authority' Legal Case Management System

AI Contract Breakdown

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Timeline

PostedSep 30

subcontract

Response DeadlineOct 28

Submission deadline

Response Deadline

10/28/2026, 12:00:00 PM UTCin 27 days

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Organization & Contact Information

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AgencyNorth Tyneside Borough Council

ContactsNo contacts available

OfficeN/A

Organization / AgencyNorth Tyneside Borough Council

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs ongoing technical support and maintenance for prime contractors on North Tyneside Borough Council legal services projects. Provides help desk support, bug fixes, system updates, and performance monitoring using ticketing systems and remote support tools. Must meet information security requirements. Delivers continuous system availability and resolved support tickets.

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North Tyneside Borough Council is procuring a fully cloud and browser-based Legal Case Management System to enhance the efficiency of its Legal Services function. The required solution must integrate legal case management, document redaction, court bundling, reporting, and dashboard functionality, while incorporating workflow automation, secure role-based access, and mobile capabilities. The scope of the contract extends beyond software provision to include system implementation, the migration of existing Council case data, comprehensive training, and ongoing support. The contract has an estimated value of 200,000 GBP excluding VAT, with an initial term of three years running from February 22, 2027, to February 21, 2030. There are options to extend the agreement for up to two additional 12-month periods, potentially extending the performance period to February 21, 2032. The procurement process follows a three-stage Competitive Flexible Procedure. Stage One utilizes a pass/fail assessment of mandatory requirements, financial standing, and information security. Stage Two evaluates written tenders based on quality, social value, and price. Suppliers who meet the minimum scoring requirements proceed to Stage Three, which involves structured solution demonstrations against pre-published scenarios. All submissions must be made via the OPEN Portal by the deadline of October 28, 2026.

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