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JE DS Maintenance and User Support

Active
International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of C426158.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Agenda for Change Job Evaluation Digital System

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Organization & Contact Information

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AgencyNHS England
ContactsNo contacts available
OfficeN/A
Organization / AgencyNHS England
Office AddressN/A
ContactsNo contact information available

Full Description

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Provides ongoing technical support, software updates, and training for prime contractors on NHS England projects. Performs system maintenance, manages a technical help desk, and develops training updates for system users using ticketing systems and remote support tools. Adheres to ITIL or similar service management standards. Delivers maintained system uptime, resolved support tickets, and trained users.

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Same awarding agency

NAICS: 518210
New
International
Agenda for Change Job Evaluation Digital System
Solicitation # C426158
NHS England is seeking a supplier to provide an existing, configurable, and externally hosted Job Evaluation Digital System (JE DS) to support the governance, assurance, and oversight of the NHS job evaluation scheme processes for organisations in England. The required solution must be an off-the-shelf system and includes the delivery of a national implementation plan featuring a pilot, phased rollout, and training for NHS staff. Additionally, the supplier will be responsible for ongoing maintenance, system updates, user support, and training updates throughout the contract term. The estimated total value of the contract is 2,600,000 GBP excluding VAT. The contract is expected to begin on 4 January 2027 and run for an initial term of three years, ending 3 January 2030, with options to extend for two separate 12-month terms through 3 January 2032. Procurement will follow a competitive flexible two-stage process consisting of shortlisting based on tender submissions followed by presentations. Award criteria are weighted toward technical quality at 40 percent, price at 35 percent, presentations at 15 percent, and social value at 10 percent. All communications and submissions must be managed through the Atamis e-portal, with a final submission deadline of 12 October 2026. The supplier must ensure compliance with data protection laws and address potential risks related to cybersecurity and intellectual property rights.
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

POSTED

1 day ago

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