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Managed Service Provider (MSP) / Help Desk Support

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State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for Region 4 ESC in Texas focuses on providing comprehensive operational support and help desk services for prime contractors involved in technology solution projects. The scope of work includes managed IT services, Tier 1 through 3 help desk support, device lifecycle management, asset tracking, and break-fix or warranty support utilizing Remote Monitoring and Management tools. To ensure high service standards, the provider must hold ITIL certification and deliver support that is fully compliant with established Service Level Agreements. The primary objective is to maintain hardware functionality and provide scalable technical assistance under NAICS code 541513 for the State of Texas.

General Info

IT operational support and help desk services for Region 4 ESC in Texas.

Agency

State of Texas → Region 4 ESC - TX

NAICS

541513 - Computer Facilities Management Services

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of 25-06.

The full solicitation package (16 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Technology Solutions, Products & Services

AI Contract Breakdown

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Timeline

PostedJul 1

subcontract

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Organization & Contact Information

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AgencyState of Texas → Region 4 ESC - TX

ContactsNo contacts available

OfficeN/A

Organization / AgencyState of Texas → Region 4 ESC - TX

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides operational support and help desk services for prime contractors on Region 4 ESC - TX technology solution projects. Performs managed IT services, Tier 1-3 help desk support, device lifecycle management, asset tracking, and break-fix/warranty support using RMM tools. ITIL certification required. Delivers SLA-compliant support and maintained hardware.

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