Medical Answering and After-Hours Call Management Services for Health Centers

The contract involves providing medical answering services for eight health centers during after-hours periods. The service includes answering calls on a dedicated telephone line, capturing detailed messages that encompass the date and time of each call, patient identification, insurance details, the nature of the message, and contact information. The provider is responsible for promptly contacting the on-call physician with the relevant patient information and maintaining a comprehensive telephone log of all calls received each day, which must be forwarded to AHS Administration. Additionally, the contractor will submit a monthly summary detailing all activity related to the calls handled, ensuring proper documentation and accountability. This contract is issued by Philadelphia Public Health under the Pennsylvania state jurisdiction, with a project size estimated between $50,000 and $150,000. It was posted in November 2025, with responses due by late November 2025. The service aims to ensure continuous communication support for the health centers outside regular hours, facilitating timely medical response and record-keeping. The contract emphasizes detailed documentation, efficient communication with medical staff, and comprehensive reporting to support healthcare operations during after-hours periods.