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Member Engagement and Care Coordination Services

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Member Engagement and Care Coordination Services subcontract involves performing non-clinical outreach for prime contractors supporting Rhode Island EOHHS Medicaid projects. The scope of work includes conducting welcome calls, facilitating new member orientations, providing appointment reminders, and helping members locate healthcare providers. Additionally, the contractor is responsible for coordinating with non-emergency transportation brokers to ensure member access to care. To ensure compliance and quality of service, the contractor must undergo cultural competency training and maintain strict adherence to HIPAA and PHI privacy regulations. Key deliverables include the submission of detailed member contact logs and orientation reports. This opportunity is associated with NAICS code 624230 and is managed under the State of Rhode Island.

General Info

Place of Performance

RI, USA

Set-Aside

NONE

Documents

This scope was carved out of QLV27007063.

The full solicitation package (6 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RIteSmiles 4-ALL Medicaid Managed Care Dental Services

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Organization & Contact Information

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AgencyState of Rhode Island
ContactsNo contacts available
OfficeN/A
Organization / AgencyState of Rhode Island
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs non-clinical outreach for prime contractors on Rhode Island EOHHS Medicaid projects. Conducts welcome calls, new member orientations, and appointment reminders. Assists members in locating providers and coordinates with non-emergency transportation (NEMT) brokers. Requires cultural competency training and strict adherence to HIPAA/PHI privacy rules. Delivers member contact logs and orientation reports.

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