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This Subcontract opportunity from Massachusetts was posted on April 24, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Member Services & Enrollment Process Standardization

Closed
State & Local

Contract Overview

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The Member Services and Enrollment Process Standardization subcontract is issued by the Commonwealth Health Insurance Connector Authority in Massachusetts. The primary objective of this engagement is to document comprehensive end-to-end workflows for member services, enrollment, and customer support, with a specific focus on call center operations and the verification of eligibility. This opportunity was posted on April 24, 2024, with a response deadline of May 31, 2024. Classified under NAICS code 561400, the project aims to standardize critical administrative processes to ensure efficiency and consistency in how the agency manages its member interactions and enrollment cycles.

General Info

Agency

Massachusetts → Commonwealth Health Insurance Connector Authority

NAICS

561400

Place of Performance

MA, USA

Set-Aside

NONE

Documents

This scope was carved out of PRF76.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Business Process Documentation Development Support

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyMassachusetts → Commonwealth Health Insurance Connector Authority
ContactsNo contacts available
OfficeN/A
Organization / Agency
Massachusetts → Commonwealth Health Insurance Connector Authority
Office AddressN/A
ContactsNo contact information available

Full Description

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Document end-to-end enrollment, member services, and customer support workflows, including call center operations and eligibility verification.

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Posted before this notice, open and closed

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Miguel
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Keith Deutsch
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