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This Subcontract opportunity from Connecticut was posted on October 6, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Member Support Call Center and Digital Portal Development

Closed
State & Local

Contract Overview

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This subcontract, titled Member Support Call Center and Digital Portal Development, involves providing and operating member-facing communication infrastructure for prime contractors working on State of Connecticut pharmacy services projects. The scope of work includes the operation of high-volume support call centers and the development of secure member portals and mobile applications for both iOS and Android platforms. To ensure security and regulatory compliance, the contractor must utilize Cloud-based CCaaS and HIPAA-compliant portal frameworks while adhering to SOC 2 Type II standards. The final deliverables for this project consist of a fully operational call center, a live member portal, and a functional mobile application. The solicitation was posted by DAS Procurement on October 6, 2026, with a response deadline of November 10, 2026.

General Info

Subcontract for Connecticut pharmacy services call center, secure member portal, and mobile apps.

Place of Performance

CT, USA

Set-Aside

NONE

Documents

This scope was carved out of 39318.

The full solicitation package (7 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Pharmacy Services RFP

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyConnecticut → DAS Procurement
ContactsNo contacts available
OfficeN/A
Organization / AgencyConnecticut → DAS Procurement
Office AddressN/A
ContactsNo contact information available

Full Description

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Supplies and operates member-facing communication infrastructure for prime contractors on State of Connecticut pharmacy services projects. Operates high-volume support call centers and develops secure member portals and mobile applications for iOS and Android. Requires Cloud-based CCaaS and HIPAA-compliant portal frameworks. Must meet SOC 2 Type II standards. Delivers an operational call center, live member portal, and functional mobile application.

More opportunities from Connecticut → DAS Procurement

Same awarding agency

NAICS: 561422
New
SLED
Telephone Town Hall Services
Solicitation # JCLM27REG0012
The Office of Legislative Management, on behalf of the Connecticut General Assembly, is soliciting proposals for telephone town hall services to facilitate live, interactive meetings between state legislators and their constituents. The selected vendor must provide a comprehensive suite of services, including the necessary technology, telecommunications infrastructure, event management, technical support, training, and detailed reporting on participant engagement. Events are expected to last between 30 and 75 minutes, and the contractor must demonstrate at least five years of experience providing similar services to government organizations. Proposals are evaluated based on experience and demonstrated knowledge, strategic planning approach, cost-effectiveness, and any exceptions taken to the standard terms and conditions. The award process may include a request for Best and Final Offers on cost and requires final approval from Legislative Leaders. Key contractual requirements include a $1,000,000 professional liability insurance limit, compliance with the Americans with Disabilities Act, and adherence to state ethics and non-discrimination laws. Payments are generally processed forty-five days in arrears, though this is reduced to twenty-five days for certified small contractors or minority business enterprises.
Telemarketing Bureaus and Other Contact Centers

POSTED

1 day ago

DEADLINE

in 30 days
View Details

Earlier notices in this NAICS code

Posted before this notice, open and closed

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