Microsoft 365 Management, Operational Support, and Enhancements (MOSE)

The United States Citizenship and Immigration Services under the Department of Homeland Security is seeking contractor support for the Microsoft 365 Management, Operational Support, and Enhancements contract, aimed at sustaining and advancing its existing M365 environment. This includes ongoing operations and maintenance of core productivity tools, collaboration platforms, security and compliance systems, the Power Platform, project management applications, and emerging AI-enabled services like Microsoft Copilot. The contractor will be responsible for onboarding new M365 services, ensuring alignment with DHS and USCIS security and privacy mandates, and facilitating seamless integrations with both Microsoft and third-party technologies such as AirWatch, ServiceNow, Archive360, JAMF, and AgilQuest. The effort also involves strategic planning for future service sustainment and the responsible rollout of AI-driven capabilities in compliance with federal standards. The solicitation is anticipated to be issued on September 25, 2026, following recent adjustments to initial timelines and market research findings. The requirement is designated as a small business set-aside, though final determination is pending the outcome of a Request for Information scheduled for May 2026. The North American Industry Classification System code is 541519, and the primary place of performance is Camp Springs, Maryland. Points of contact include Lisa Walker as the primary liaison, Brittany Willette as the alternate, and Scott Stewart serving as the Small Business Specialist. All inquiries and submissions must align with the official USCIS procurement channel, with further details available through the provided public record link.