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Application Platform Enablement and eXcellence (APEX)

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Application Platform Enablement and eXcellence (APEX) contract, issued by United States Citizenship and Immigration Services under the Department of Homeland Security, focuses on building and operating enterprise governance for general development across Salesforce, ServiceNow, Microsoft 365, and UiPath. The scope includes developing an initial prototype for executive leadership regarding new project engagement and AI use case development, followed by the full operationalization and continuous improvement of the governance program as new technologies emerge. Additionally, the contractor will establish and manage an enterprise infrastructure team to demonstrate modern application architecture patterns and tools. This includes maintaining platform environments to support the secure onboarding and deployment of applications, specifically overseeing the five-org Salesforce environment previously managed under the STARS program. The selected provider must supply all necessary personnel, equipment, and materials to support issue management, stakeholder engagement, and contact center functions, with performance based in Camp Springs, Maryland.

General Info

USCIS APEX contract for enterprise governance, platform operations, and infrastructure support in Maryland.

Agency

Department of Homeland Security → United States Citizenship And Immigration Services

NAICS

541512 - Computer Systems Design Services

Place of Performance

Camp Springs, MD, USA

Set-Aside

NONE

Documents

0

No documents available

Documents will appear here when they are available.

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Timeline

1 update
Notice updated

The notice title changed. The notice description changed.

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Organization & Contact Information

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AgencyDepartment of Homeland Security → United States Citizenship And Immigration Services
Contacts3 people available
OfficeN/A
Organization / AgencyDepartment of Homeland Security → United States Citizenship And Immigration Services
Office AddressN/A
Contacts
Shawn Benjamin
contact@example.gov
+1 (555) 000-0000
Danielle Dzidzienyo
contact@example.gov
+1 (555) 000-0000
Scott StewartSmall Business Specialist/APFS Coordinator
contact@example.gov
+1 (555) 000-0000

Full Description

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***10/13/206 Requirement Title changed from Platform Automation, Governance, & Enterprise Solutions (PAGES) ***
USCIS has a requirement to build and operate enterprise governance for general development within the platforms of Salesforce, ServiceNow, Microsoft 365, and UiPath, and potentially other future platforms. Initial prototype of the enterprise governance to executive leadership on the process of engaging in new projects, including AI use case development. Operationalize the enterprise governance program by implementing it across known enterprise platforms and continue to ideate and improve the process as new technologies become available. Create and operate an enterprise Infrastructure team environment that will demonstrate the new application architecture patterns, tools and approaches available through Salesforce, ServiceNow, and UiPath. Operate and maintain enterprise platform environments, supporting application teams to on-board and deploy applications, quickly and securely. This scope of work includes overseeing the five-org Salesforce environment formerly managed as part of the System for Tracking Activities, Relationships, and Services (STARS) program as well as new Salesforce applications and enhancements. The STARS applications provide enterprise Salesforce solutions for issue/inquiry management, stakeholder engagement, contracting, contact center management, and other USCIS business functions. The requirement includes the need to provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and services necessary to perform the tasks as defined in this PWS except for those items specified as Government-furnished property and services.

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