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VEEAM Software Renewal and Maintenance Support

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Department of Homeland Security, through U.S. Citizenship and Immigration Services, is seeking annual maintenance and renewal support for its existing Veeam software licenses. This software is critical for backing up virtual IT environments, providing data recovery, and ensuring disaster recovery capabilities across more than 100 field sites and a central database server. The solution supports both VMware vSphere and Microsoft Hyper-V virtual environments and is managed by the Enterprise Infrastructure and End User Support divisions. The required maintenance must include 24x7 global support for high-severity issues, unlimited support requests, remote technical assistance, and access to documentation and knowledge bases. Additionally, the contract covers security patches, bug fixes, and the right to upgrade to new product versions. This forecast is designated as a small business set-aside under NAICS code 541519, with the place of performance located in Camp Springs, Maryland.

General Info

DHS seeks small business support for Veeam software maintenance and license renewals.

Agency

Department of Homeland Security → United States Citizenship And Immigration Services

NAICS

541519 - Other Computer Related Services

Place of Performance

Camp Springs, MD, USA

Set-Aside

SBA

Documents

0

No documents available

Documents will appear here when they are available.

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Timeline

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forecast

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Organization & Contact Information

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AgencyDepartment of Homeland Security → United States Citizenship And Immigration Services
Contacts3 people available
OfficeN/A
Organization / AgencyDepartment of Homeland Security → United States Citizenship And Immigration Services
Office AddressN/A
Contacts
Liam Gihooly
contact@example.gov
+1 (555) 000-0000
Shamica Jackson
contact@example.gov
+1 (555) 000-0000
Charrsi BrightharpSmall Business Specialist/APFS Coordinator
contact@example.gov
+1 (555) 000-0000

Full Description

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The Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS), Office of Information and Technology (OIT) has a requirement to obtain Veeam software maintenance support. USCIS requires annual maintenance support for software licenses to ensure continuous operation and support. USCIS OIT has invested in Veeam software in the prior years, which they are currently utilizing. Since OIT owns Veeam software, it is a requirement to get annual maintenance renewed for those software licenses. Veeam software maintenance shall have the following: Global, 24x7 support for Severity 1 issues; unlimited number of support requests; product-specific remote tech support; online access to documentation and technical resources, knowledge base, and discussion forums; education services when the product does not function as described or expected; right of access to security and bug patches; and, right to upgrade to new product versions and revisions. The Veeam suite of software tools are used in support USCIS field operations. The utility is deployed to 100+ field sites as well as hosted on a central database server to manage the environment. This tool replaces existing backup solutions currently deployed to the field. Operators of the software include Enterprise Infrastructure Division (EID) and End User Support (EUS) divisions in OIT. The software provides recovery of virtualized applications and data. It provides backup and replication together in a single solution with support for VMware vSphere and Microsoft Hyper-V virtual environments that exist at USCIS. What it does: The Veeam software backs up our virtual IT environments. This provides USCIS a way to recover data in the event it is lost. Who it supports: The Veeam suite of software tools are used in support all of USCIS and its field operations. The utility is deployed to 100 field sites as well as hosted on a central database server to manage the environment. Why we need it: This tool replaced existing backup solutions that were deployed to the field. This software provides us a backup of data that exists in our IT virtual environments in case of emergency or disaster recovery.

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