Microsoft Infrastructure & Security Consulting, 7 X 24 X 365

The Employees' Retirement System of the State of Hawaii is seeking to engage a qualified Information Technology firm to deliver Microsoft Infrastructure and Security Consulting Services for an initial period of two years, starting from the date of the Notice to Proceed, with an optional one-year extension at ERS IT's discretion. The scope of services encompasses systems and software maintenance, with a focus on best practices related to Microsoft System Management, Azure, Windows Server, and Windows operating systems. The consulting services will include security hardening, auditing, performance tuning, networking, anti-malware defenses, installation, backup, and integration with Microsoft 365. The work is scheduled to be performed during standard business hours from 7:45 AM to 4:30 PM HST, with provisions for 24/7 emergency support, ensuring a response time of four hours for urgent calls. The contract is valued between $500,000 and $1,500,000 and is classified under NAICS code 541511, indicating a focus on custom computer programming services. The solicitation was posted on September 9, 2025, with a response deadline of September 19, 2025. The primary point of contact for the solicitation is Steven J. Melendrez, reachable via email at [email hidden] or by phone at [phone hidden]. The services will be performed within Hawaii, under the auspices of the Hawaii Department of Budget & Finance. Interested firms can find additional details and respond through the Hawaii Electronic Procurement System.