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This Government Contract opportunity from Department Of Transportation was posted on December 13, 2013. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Microsoft Premier Support Services

Closed
DTOS-14-S-00421Federal

Contract Overview

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The Department of Transportation, Office of the Chief Information Officer, IT Shared Services organization is seeking Microsoft Premier Support Services under solicitation DTOS-14-S-00421. The primary objective is to secure direct, 24/7 access to Microsoft technical expertise to maximize the efficiency of the COE technical solution while minimizing overall operational costs. This engagement is designed to provide management and engineers with strategic guidance and proactive advice to prevent IT failures. The scope of work includes a comprehensive suite of services such as Support Account Management, Problem Resolution Support, and Third Tier Support for Platforms. Additionally, the contract specifies designated support engineers for both System Center and Exchange, along with various optional services. A critical requirement of this agreement is that all support services must be performed exclusively by Microsoft employees, regardless of whether the services are procured through a reseller.

General Info

NAICS

541513 - Computer Facilities Management Services

Place of Performance

US Departmen tof Transportation OST/Office of the Chief Information Officer Office of Procuremnet Services 1200 New Jersey Aven, WASHINGTON, DC, 20590, USA

Set-Aside

NONE

Documents

0

No documents available

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Timeline

PhaseClosed
Posted

special-notice

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Transportation → 693JK4 Ost
Contacts1 person available
OfficeWASHINGTON, DC, 20590, USA
Office AddressWASHINGTON, DC, 20590, USA
Contacts
Dorothea GarnerContract Specialist

Full Description

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SPECIAL NOTICE: MICROSOFT PREMIER SERVICES SUPPORT Microsoft Premier Support Services for the Department of Transportation, Office of the Chief Information Officer, IT Shared Services(ITSS) organization. IT Shared Services requires direct access to Microsoft technical expertist 24 hours a day, 7 days a week to help maximize the benefit of the COE's Microsoft technical solution and minimize its total running cost. This support provides COE'S management and engineers with strategic advice and guidance to help prevent IT problems from occurring , and support services is an offering that is performed only by Microsoft employees, even in those circumstamces where it is sold through a reseller. Support Account Management Support Assistance Problem Resolution Support Designated Support Engineer for System Center Designated Support for Exchange Third Tier Support for Platforms Optional Services Support

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