This Government Contract opportunity from Department Of Transportation was posted on December 13, 2013. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Microsoft Premier Support Services
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The Department of Transportation, Office of the Chief Information Officer, IT Shared Services organization is seeking Microsoft Premier Support Services under solicitation DTOS-14-S-00421. The primary objective is to secure direct, 24/7 access to Microsoft technical expertise to maximize the efficiency of the COE technical solution while minimizing overall operational costs. This engagement is designed to provide management and engineers with strategic guidance and proactive advice to prevent IT failures. The scope of work includes a comprehensive suite of services such as Support Account Management, Problem Resolution Support, and Third Tier Support for Platforms. Additionally, the contract specifies designated support engineers for both System Center and Exchange, along with various optional services. A critical requirement of this agreement is that all support services must be performed exclusively by Microsoft employees, regardless of whether the services are procured through a reseller.
General Info
Place of Performance
US Departmen tof Transportation OST/Office of the Chief Information Officer Office of Procuremnet Services 1200 New Jersey Aven, WASHINGTON, DC, 20590, USASet-Aside
Documents
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Timeline
Submission Closed
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