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Managed IT Services and Cloud Infrastructure Management

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International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for Managed IT Services and Cloud Infrastructure Management supports prime contractors on Public Health Ontario projects. The scope of work involves the day-to-day management of the digital workplace, including the administration of Microsoft Azure Cloud and Microsoft 365 E5+ environments. The selected provider will be responsible for delivering a fully operational IT Service Desk providing Tier 1, 2, and 3 user support while ensuring all operations comply with OHSA and AODA standards. The opportunity is issued by the Government of Ontario under the agency OAHPP and is based in Canada. Interested parties must submit their responses by November 23, 2026, at 4:00 PM. The contract falls under NAICS code 541513, focusing on the delivery of comprehensive cloud infrastructure and managed IT services.

General Info

Managed IT and cloud services for Public Health Ontario, due November 23, 2026.

Documents

This scope was carved out of rfx_20450.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

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Managed Services Provider (MSP)

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Timeline

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Organization & Contact Information

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AgencyGovernment of Ontario → OAHPP (Public Health Ontario)
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs day-to-day management of the digital workplace, user support, and cloud environment for prime contractors on Public Health Ontario (PHO) projects. Manages Microsoft 365 E5+ environments, operates the IT Service Desk (Tier 1/2/3 support), and administers Microsoft Azure Cloud. Complies with OHSA and AODA standards. Delivers a fully operational and managed IT service desk and cloud infrastructure.

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New
International
Managed Services Provider (MSP)
Solicitation # rfx_20450
Public Health Ontario (PHO) is seeking a single lead service provider to establish a strategic partnership for the delivery, coordination, and continuous improvement of managed information technology and cyber security services. This initiative, identified by project reference 183327001 and solicitation number rfx_20450, requires an integrated Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) capability. The partnership will utilize a hybrid operating model that blends outsourced services with PHO-retained capabilities to enhance operational resilience, advance cyber maturity, and support digital priorities through 24/7/365 monitoring, automation, and scalable technical capacity. The selected provider must demonstrate mandatory capabilities in Microsoft 365 E5+, Digital Workplace, IT Service Desk, and Microsoft Azure Cloud management, as well as MSSP functions including Managed SIEM, XDR, Threat Intelligence, Vulnerability Management, and Incident Response. A critical requirement is the operationalization of agentic AI within SOC operations and a commitment to participate in the Ontario Provincial Cyber Security Operating Model (CSOM). To ensure strict data privacy, all personal health and personal information must be stored, processed, and accessed exclusively within Canada in compliance with PHIPA, PIPEDA, and GO-ITS standards. The procurement process follows a Best Score awarding strategy, with evaluations split between a Qualification Envelope, a Technical Envelope for non-price criteria, and a Commercial Envelope for pricing. Proponents must adhere to strict submission guidelines via the Ontario Tenders Portal, ensuring no pricing information is included in technical responses. Additionally, the provider must comply with comprehensive health and safety standards as mandated by the Occupational Health and Safety Act (OHSA) and the Accessibility for Ontarians with Disabilities Act.

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