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Microsoft Unified Support Managed Services Provider (MSP)

Active

International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Microsoft Unified Support Managed Services Provider subcontract supports the Government of Jamaica's Tax Administration Jamaica by providing day-to-day administration, technical support, and optimization of the Microsoft Unified Support environment. The scope of work includes configuring support portals, delivering Tier 1 and Tier 2 technical assistance, and managing software updates and patches for document management packages and enterprise software. Key performance requirements focus on maintaining system uptime and the successful resolution of support tickets. To qualify, providers must hold MCSA or MCSE credentials and Microsoft Partner Network certification. This engagement falls under NAICS code 541513 and is designed to ensure the stability and efficiency of critical technical infrastructure for prime contractors.

General Info

Microsoft Unified Support for Jamaica's Tax Administration providing technical assistance and system optimization.

Agency

Government of Jamaica → Tax Administration Jamaica

NAICS

541513 - Computer Facilities Management Services

Place of Performance

JAM

Set-Aside

NONE

Documents

This scope was carved out of 9681103.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Procurement of Microsoft Unified Enterprise Support Services

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Timeline

PostedAug 12

subcontract

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Organization & Contact Information

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AgencyGovernment of Jamaica → Tax Administration Jamaica

ContactsNo contacts available

OfficeN/A

Organization / AgencyGovernment of Jamaica → Tax Administration Jamaica

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs day-to-day administration, technical support, and optimization of the Microsoft Unified Support environment for prime contractors on Tax Administration Jamaica projects. Configures Unified Support portals, provides Tier 1 and Tier 2 technical support, and manages software updates and patches for enterprise software and document management packages. Requires MCSA or MCSE and Microsoft Partner Network certification. Delivers system uptime and resolved support tickets.

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