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Portal Sustainment and Help Desk Services

Active

Federal

Response Deadline11/06/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Portal Sustainment and Help Desk Services subcontract provides essential technical support and maintenance for prime contractors working on U.S. Naval Academy projects. The scope of work includes help desk monitoring for portal users and continuous system sustainment within the Neptune Cloud Services environment. A primary objective of the engagement is the execution of a comprehensive knowledge transfer to the USNA, which must be completed by the end of fiscal year 2031. Managed under the Department of Defense via the Navsup Flt Logistics Ctr Norfolk, the performance of this contract takes place in Annapolis, Maryland. Personnel assigned to this project must hold U.S. Citizenship and possess a Favorable Tier 3 investigation. Key deliverables for the contractor include the regular submission of help desk support logs and the delivery of final knowledge transfer documentation.

General Info

Agency

Department Of Defense → Navsup Flt Logistics Ctr Norfolk

NAICS

541513 - Computer Facilities Management Services

Place of Performance

Annapolis, MD, 21402, USA

Set-Aside

NONE

Documents

This scope was carved out of N0018927RL0010.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Sources Sought Notice: United States Naval Academy Military Service Academy Portal Development and Sustainment

AI Contract Breakdown

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Timeline

PostedNov 3

subcontract

Response DeadlineNov 6

Submission deadline

Response Deadline

11/06/2026, 04:00:00 PM UTCin 3 days

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Organization & Contact Information

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AgencyDepartment Of Defense → Navsup Flt Logistics Ctr Norfolk

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Defense → Navsup Flt Logistics Ctr Norfolk

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides technical support and maintenance for prime contractors on U.S. Naval Academy projects. Performs help desk monitoring for portal users and ongoing system sustainment within the Neptune Cloud Services environment. Executes knowledge transfer to the USNA by the end of FY31. Requires U.S. Citizenship and Favorable Tier 3 investigation. Delivers help desk support logs and final knowledge transfer documentation.

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