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End-User Support and Service Desk Operations

Active

Federal

Response Deadline11/13/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The End-User Support and Service Desk Operations subcontract provides essential technical support, training, and service desk functions for prime contractors working on NASA Goddard Space Flight Center projects in Greenbelt. The scope of work includes managing user inquiries through a dedicated service desk and overseeing enterprise authentication and user identity management utilizing IdM tools. The contractor is responsible for delivering resolved support tickets and comprehensive user training materials while ensuring strict adherence to NASA Privacy Procedural Requirements. This effort falls under NAICS code 541513 and is managed by the National Aeronautics And Space Administration.

General Info

NASA Goddard subcontract for technical support, service desk operations, and identity management services.

Agency

National Aeronautics And Space Administration → NASA Goddard Space Flight Center

NAICS

541513 - Computer Facilities Management Services

Place of Performance

Greenbelt, MD, 20771, USA

Set-Aside

NONE

Documents

This scope was carved out of 80GSFC27R0018.

The full solicitation package (31 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Enterprise Next (ENX) RFI

AI Contract Breakdown

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Timeline

PostedOct 30

subcontract

Response DeadlineNov 13

Submission deadline

Response Deadline

11/13/2026, 08:00:00 PM UTCin 14 days

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Organization & Contact Information

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AgencyNational Aeronautics And Space Administration → NASA Goddard Space Flight Center

ContactsNo contacts available

OfficeN/A

Organization / AgencyNational Aeronautics And Space Administration → NASA Goddard Space Flight Center

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides technical support, training, and service desk functions for prime contractors on NASA Goddard Space Flight Center projects. Operates the service desk for user inquiries and manages enterprise authentication and user identity using IdM tools. Adheres to NASA Privacy Procedural Requirements. Delivers resolved support tickets and user training materials.

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