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End-User Support and Field Services

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Documents

This scope was carved out of 26-41-215004.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

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RFP 26-41-215004 Unified Technology Term Services

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Organization & Contact Information

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AgencyState of Alaska → Alaska Railroad Corporation
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provides desktop support and onsite field technical services for prime contractors on ARRC technology projects. Performs device provisioning, endpoint configuration, software distribution, and hardware refresh. Provides onsite field support at ARRC locations and surge support for end-users. Requires Desktop Support Technicians. Delivers configured endpoints and resolved support tickets.

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Same NAICS industry code

NAICS: 541513
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More opportunities from State of Alaska → Alaska Railroad Corporation

Same awarding agency

New
SLED
RFP 26-41-215004 Unified Technology Term Services
Solicitation # 26-41-215004
The Alaska Railroad Corporation (ARRC) is soliciting proposals for RFP 26-41-215004 to establish a Unified Technology Term Services agreement. This contract is designed to provide qualified technology resources on an as-needed basis through the issuance of written Task Orders. The scope of work is divided into multiple Service Areas, including Cybersecurity and Security Program Services as well as Infrastructure, Server, Cloud, and Virtualization Services. Each Service Area is evaluated, scored, and awarded independently based on a 100-point scale, with 80 points allocated to technical capabilities—such as resource pool depth, technical experience, and personnel qualifications—and 20 points allocated to pricing. Proposals must be submitted by 3:00 P.M. Alaska Local Time on December 9, 2026, and must include a Common Corporate Response and separate Technical Responses for each proposed Service Area. Pricing must be submitted as fully burdened maximum hourly ceiling rates. The contract requires specific insurance coverages, including a 1,000,000 dollar combined single limit for general liability and specific automobile liability limits. Additionally, the contractor must adhere to ARRC's cybersecurity, change-management, and records-management requirements, and is subject to inspection under ARRC Procurement Rule 1600.9. Performance may be required both onsite in Alaska and remotely, with all specific deliverables and periods of performance defined within individual Task Orders.

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NAICS: 488210
New
SLED
RFP 26-43-215144 ARRC Railroad Workers in Charge Term Agreement
Solicitation # 26-43-215144
Solicitation 26-43-215144 is a request for proposals by the Alaska Railroad Corporation (ARRC) for a term agreement to provide on-track safety services. The selected contractor will provide Roadway Workers in Charge (RWIC), also known as flaggers, for both ARRC and third-party projects across the Railbelt. Key responsibilities include providing equipment, conducting 49 CFR 213 track inspections, performing job briefings, and maintaining a minimum of four ARRC-qualified on-call personnel. Personnel must hold certifications for FRA Part 214 and Part 213, pass an ARRC rules exam, and complete at least 20 hours of on-the-job training. The award is based on a 100-point weighted scoring system, split equally between technical criteria (50 points) and labor billing rates (50 points). Technical evaluation focuses on objectives, services, commitments, management methods, and quality control. Pricing is evaluated using a formula based on a weighted average of standard and overage hourly rates. Offerors must have at least two years of relevant experience and submit their proposals by December 10, 2026. The contract includes various federal and state compliance requirements, including Davis-Bacon prevailing wage rates, Buy American preferences for infrastructure projects exceeding 150,000 dollars, and strict adherence to federal and ARRC safety regulations.
Support Activities for Rail Transportation

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