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Microtransit SaaS and Ride-Hailing Platform

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Place of Performance

NC, USA

Set-Aside

NONE

Documents

This scope was carved out of 677-PL27-01.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Eastern Wake Microtransit Operations

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Organization & Contact Information

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AgencyNorth Carolina → Town of Wendell
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Supplies and maintains a demand-responsive ride-hailing mobile application and webpage for prime contractors on Town of Wendell microtransit projects. Provides a customer-facing app for ride requests and fare payment, an administrative dashboard for performance monitoring, and data reporting for trip origins and destinations. Requires WCAG compliance per US Department of Justice standards. Delivers a functional mobile app, web portal, and admin dashboard.

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More opportunities from North Carolina → Town of Wendell

Same awarding agency

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Eastern Wake Microtransit Operations
Solicitation # 677-PL27-01
The Town of Wendell, in partnership with Wake County and the Towns of Knightdale and Zebulon, is soliciting proposals for a turnkey microtransit operational strategy in Eastern Wake County. The selected firm will be responsible for the design, implementation, and full operation of a dynamic on-demand service intended to replace the SmartRide Northeast system starting July 1, 2027. The scope of work requires the provider to supply all necessary labor, capital, technology, and administrative capacity, including a vehicle fleet that is leased, maintained, and insured. Key operational requirements include a mobile software application, multi-lingual call-in dispatch, and a maximum 30-minute wait time, with a specific mandate to ensure at least one wheelchair-accessible vehicle is in service at all times. Proposals are due by November 16, 2026, via the North Carolina Electronic Vendor Portal and must include a cover letter, qualifications, three references from the past five years, and a cost proposal submitted in Excel. The Town will rank proposals and negotiate with the top-ranked firm, with the possibility of awarding by individual task or total proposal. Evaluation will be based on a scoring system from 0 to 3 across weighted criteria. Compliance with the Americans with Disabilities Act, Title VI of the Civil Rights Act of 1964, and Wake Transit guidelines is mandatory. While a base budget is not specified, the RFP mentions an alternative case for service enhancements with an annual budget not to exceed 1.3 million dollars.
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