MNIT/MDH WIC Operations and Maintenance

The contract involves the Minnesota Department of Health (MDH) seeking a qualified vendor to provide comprehensive operations and maintenance services for its Management Information System (MIS), including the MN WIC Mobile application and Mobile Management platform. The scope encompasses daily system operations, technical support, disaster recovery, database management, security, and ongoing enhancements to ensure the WIC program’s digital infrastructure remains functional, secure, and compliant with state requirements. The contract aims to support the WIC program’s mission by ensuring seamless access, data privacy, and reliable service delivery through integrated mobile applications and backend systems. The project is substantial, with an estimated value ranging from five to fifteen million dollars, and is set to be executed under the guidelines of the State of Minnesota’s procurement process, with responses due by November 14, 2025. Key documentation associated with this contract includes detailed technical and operational manuals, security compliance questionnaires, and specifications for mobile app functionalities, system operations, and service level requirements. The contract emphasizes compliance with workforce and equal pay standards, security protocols, and disaster recovery plans, requiring vendors to submit detailed work plans, technology roadmaps, and performance metrics. The procurement process involves multiple attachments, including cost proposals, exception forms, and detailed work plans, ensuring that the selected vendor can deliver robust, secure, and scalable solutions for the WIC program’s information systems and mobile applications. The overarching goal is to maintain a high level of system availability, security, and user support aligned with the program’s operational needs and technological advancements.