Mobile Telephone Service for the U.S. Embassy Riga, Latvia

This contract awards mobile voice, SMS, and data services to the U.S. Embassy in Riga, Latvia, covering approximately 150 to 185 embassy-issued lines with support for both physical SIM and eSIM technologies across Latvia, the United States, the European Economic Area, and globally. The base performance period is one year, with four option years available, potentially extending the contract to five years, though the total value of all orders is capped at €50,000, overriding any cumulative option year calculations. Services are delivered under a commercial item procurement framework compliant with FAR Part 12, with pricing structured as bundled packages rather than itemized line items, resulting in most unit prices being listed as €0.00 while annual administrative fees are specified. The place of performance and delivery is the American Embassy in Riga, with FOB Destination terms applied, meaning inspection and acceptance occur at the embassy’s location. The contractor must comply with stringent cybersecurity and supply chain risk management requirements, including mandatory adherence to NDAA Section 889, prohibition of ByteDance-covered applications, and exclusion of prohibited telecommunications equipment, validated through a Go/No-Go C-SCRM questionnaire. Technical capability and past performance are primary discriminators in award decisions, with price evaluated for reasonableness but not as the dominant factor, ensuring a best-value selection rather than a lowest-price approach. The contractor is required to maintain service quality standards including 99% monthly uptime, minimum data allowances per line for roaming, rapid line provisioning within 24 hours, and no more than two customer complaints per month. All personnel accessing systems must undergo background checks and receive insider threat training, with the government retaining full access to records and personnel under examination clauses. Invoicing is submitted electronically to riga.billing.office@state.gov without use of federal systems like WAWF, and the contractor must provide entity disclosures, CAGE codes, UEI, and compliance attestations aligned with federal regulations including FAR 52.204-25, 52.204-26, and 52.228-4 for overseas insurance. The contract also includes discretionary options for promotional benefits and technological refreshments, allowing the embassy to adopt improved services during the term without formal modification.