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Bilingual Account Management and Technical Support

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Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This contract involves providing bilingual account management and technical support services in English and either Latvian or Russian for U.S. government users through the U.S. Embassy in Riga. The primary focus is to ensure compliance with service level agreements, including a commitment to 24-hour activation times and maintaining minimal service complaints. The work will be performed in Riga, Latvia, under the NAICS code 561499, which relates to business support services. The contract is a subcontract arrangement designated by the Department of State and aims to enhance user experience and operational efficiency for government users by offering dedicated, language-specific technical assistance and account management. The contract's scope underscores the importance of responsiveness and quality support, reinforcing the Embassy's commitment to maintaining seamless communication and technical functionality for its stakeholders in the region.

General Info

Bilingual account management and technical support for U.S. Embassy Riga with 24-hour activation.

Agency

Department Of State → US Embassy Riga

NAICS

561499 - All Other Business Support Services

Place of Performance

Riga, LV-RIX, LV-1510, LVA

Set-Aside

NONE

Documents

This scope was carved out of 19LG7526Q0002.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Mobile Telephone Service for the U.S. Embassy Riga, Latvia

AI Contract Breakdown

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Timeline

PostedApr 29

subcontract

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Organization & Contact Information

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AgencyDepartment Of State → US Embassy Riga

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of State → US Embassy Riga

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide dedicated bilingual (English/Latvian or English/Russian) account management and technical support for U.S. government users, ensuring SLA compliance including 24-hour activation and minimal service complaints.

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