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MSS Software Licensing & SaaS Provisioning

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

California → County of San MateoView Agency

NAICS

513210 - Software PublishersView NAICS

Place of Performance

Belmont, CA, 94002, USA

Set-Aside

NONE

Documents

This scope was carved out of 2027-RFP-00007.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Message Switch System Replacement

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Organization & Contact Information

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AgencyCalifornia → County of San Mateo
ContactsNo contacts available
OfficeN/A
Organization / Agency
California → County of San Mateo
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Office AddressN/A
ContactsNo contact information available

Full Description

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Supplies core software licenses or SaaS subscriptions for the Message Switch System (MSS) for prime contractors on County of San Mateo public safety projects. Provisions the software platform and manages subscription renewals to route criminal justice information. Requires compliance with CJIS and CLETS security standards. Delivers active software licenses or a functional SaaS subscription.

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The County of San Mateo Public Safety Communications Department is seeking a qualified vendor under RFP 2027-RFP-00007 to replace its legacy Message Switch System (MSS). This mission-critical platform serves as a centralized communications gateway for approximately 30 law enforcement and criminal justice agencies, facilitating the secure, real-time exchange of information. The required solution must be a secure, scalable, and resilient architecture, preferably a cloud-native SaaS or hybrid cloud model, capable of supporting 2,500 authorized user mnemonics and processing approximately 4 million inbound and outbound messages monthly. The system must integrate with critical services including CLETS, NCIC, DMV, and the Automated Warrant System, while adhering to strict security standards such as multi-factor authentication and modern identity and access management. The contract will have a base term of three years with one optional two-year extension. Proposals are evaluated on a points-based system focusing on the technical solution and project approach (35%), firm experience and qualifications (25%), price (25%), and project team capability (15%). Preferential scoring is available for local, small, and micro businesses or non-profits. The submission deadline is September 21, 2026, with an anticipated award date of December 11, 2026. Selected vendors must comply with California prevailing wage laws and maintain strict confidentiality regarding CLETS information. Comprehensive testing, including system integration, security, and disaster recovery, is required prior to final system acceptance.
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