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Network Appliance Support Services (CX Level 1)

Active

International

Response Deadline10/26/2026, 12:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Network Appliance Support Services provides technical support and maintenance for prime contractors working on South Wales Fire and Rescue Service projects. The scope of work focuses on CX Level 1 8x7NCD support for the Cisco DNA Center Appliance Gen 3, which includes technical assistance and hardware replacement on a next business day basis. To qualify, providers must hold Cisco Certified professional status or be an authorized Cisco partner. The contract requires the delivery of an active support SLA to ensure consistent operational performance. The response deadline for this opportunity is October 26, 2026.

General Info

Cisco DNA Center support for South Wales Fire and Rescue, deadline October 26, 2026.

Agency

South Wales Fire and Rescue Service

NAICS

811212 - Computer and Office Machine Repair and Maintenance

Place of Performance

GBR

Set-Aside

NONE

Documents

This scope was carved out of SWEU069.

The full solicitation package (8 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Supply of Networking Hardware and Software

AI Contract Breakdown

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Timeline

PostedSep 25

subcontract

Response DeadlineOct 26

Submission deadline

Response Deadline

10/26/2026, 12:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencySouth Wales Fire and Rescue Service

ContactsNo contacts available

OfficeN/A

Organization / AgencySouth Wales Fire and Rescue Service

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs technical support and maintenance for prime contractors on South Wales Fire and Rescue Service (FRS) projects. Provides CX LEVEL 1 8X7NCD support for the Cisco DNA Center Appliance (Gen 3), including 8x7 Next Business Day hardware replacement and technical support. Requires Cisco Certified professional status or authorized Cisco partner certification. Delivers an active support SLA.

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