Newborn Screening Web Portal System

The Florida Department of Health's Bureau of Public Health Laboratories (BPHL) is seeking to secure ongoing helpdesk, maintenance, performance monitoring, and technical support services for its custom-developed Newborn Screening Web Ordering System, which is hosted on Microsoft Azure infrastructure. The system was specifically designed and built by AAJ Computer Services, Inc., who currently manages its architecture, application support, and Azure environment. Due to AAJ’s unique expertise and comprehensive knowledge of the system’s design and infrastructure, the department intends to award a single source contract to AAJ, valued at approximately $237,700, under the authority of Florida Administrative Code Rule 60A-1.045. This arrangement ensures continued support and maintenance without interruption, leveraging AAJ’s in-depth understanding of the system's specifications and operational requirements. The contract encompasses services such as helpdesk support, system maintenance, performance monitoring, and troubleshooting, with AAJ responsible for addressing deficiencies, deploying fixes, and ensuring the system’s optimal operation in accordance with approved design documentation. The procurement is justified by AAJ’s exclusive knowledge of the system’s architecture and their role in its initial development and deployment. The contract's scope aligns with the broader objectives of maintaining a reliable, secure, and efficient web portal for newborn screening processes, critical for public health operations. The procurement process emphasizes compliance with Florida statutes on single source contracting, and the department has outlined specific procedures for protests or disputes related to the award. The contract is set to commence following the solicitation issued on July 2, 2025, with responses due by July 9, 2025.