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Next Gen Processing Support Services Solution (Fulfillment) - Recompete

Active
Federal

Contract Overview

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The Department of Education is forecasting a fixed price task order for the Next Gen BPO Processing Support Services Solution focusing on fulfillment. The selected vendor will be responsible for providing comprehensive imaging, image data capturing, printing, and fulfillment capabilities. These services will support all inbound and outbound correspondences for Non-Servicing business lines, including Specialty Programs. This recompete opportunity is categorized under NAICS code 522320 and is managed by the Department of Education. Interested parties may coordinate with Tricia Jackson-Harris or the Small Business Office for further information regarding this requirement.

General Info

Department of Education fixed price task order for BPO imaging and fulfillment services.

NAICS

522320 - Financial Transactions Processing, Reserve, and Clearinghouse Activities

Place of Performance

DC, USA

Set-Aside

NONE

Documents

0

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Timeline

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Organization & Contact Information

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AgencyDepartment of Education → Education, Department of
Contacts2 people available
OfficeN/A
Office AddressN/A
Contacts
Tricia Jackson-Harris
Small Business Office

Full Description

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This is a fixed price task order for the performance of the Next Gen BPO Processing Support Services Solution (Fulfillment). The Fulfillment vendor shall provide imaging/image data capturing (IDC), printing, and fulfillment capabilities to all inbound and outbound correspondences for the Non-Servicing business lines to include Specialty Programs.

Similar Contracts

Same NAICS industry code

NAICS: 522320
SLED
Kiosk and Retail Pay Services
Solicitation # BPM007790
Solicitation BPM007790 is a Request for Proposal issued by the Arizona Department of Economic Security to establish automated payment solutions across the State of Arizona. The primary objective is to enable clients to make child support payments to the Division of Child Support Services and settle billings or overpayments for the Office of Accounts Receivable and Collections. The scope of work is divided into two service delivery areas: the provision of self-service kiosks and the establishment of retail payment locations. Key requirements include ADA compliance for all kiosks, the maintenance of a Money Transmitter License, and the use of FDIC-insured banks for funds in transit. The selected vendor must ensure high financial reliability, initiating ACH credits to the state within two business days of completed sessions and managing all credit or debit card chargebacks. Proposals are evaluated based on the method of approach and overall responsiveness, with a preference for the most advantageous offer to the state. Submissions must be made electronically via the Arizona Procurement Portal and include several mandatory certifications regarding lobbying, insurability, and federal debarment. The contract also mandates strict adherence to cybersecurity policies, including a prohibition on the use of TikTok on state-leased or owned technology.
Arizona Department of Economic Security

POSTED

11 days ago

DEADLINE

in 14 days
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