Kiosk and Retail Pay Services

Solicitation BPM007790 is a Request for Proposal issued by the Arizona Department of Economic Security to establish automated payment solutions across the State of Arizona. The primary objective is to enable clients to make child support payments to the Division of Child Support Services and settle billings or overpayments for the Office of Accounts Receivable and Collections. The scope of work is divided into two service delivery areas: the provision of self-service kiosks and the establishment of retail payment locations. Key requirements include ADA compliance for all kiosks, the maintenance of a Money Transmitter License, and the use of FDIC-insured banks for funds in transit. The selected vendor must ensure high financial reliability, initiating ACH credits to the state within two business days of completed sessions and managing all credit or debit card chargebacks. Proposals are evaluated based on the method of approach and overall responsiveness, with a preference for the most advantageous offer to the state. Submissions must be made electronically via the Arizona Procurement Portal and include several mandatory certifications regarding lobbying, insurability, and federal debarment. The contract also mandates strict adherence to cybersecurity policies, including a prohibition on the use of TikTok on state-leased or owned technology.