WIC Electronic Benefit Transfer EBT Transaction Processing Services

The State of Delaware Department of Health and Social Services is soliciting professional services for WIC Electronic Benefit Transfer (EBT) Transaction Processing Services under solicitation HSS-27-008. The selected contractor will be responsible for EBT card production and distribution, system security, data encryption, and interfacing with the WIC-on-the-WEB (WOW) management information system. Key technical requirements include the use of triple Data Encryption Standard (DES) for PIN encryption and adherence to FNS standards and federal WIC confidentiality regulations. The contract includes provisions for both wired and wireless point-of-sale equipment and an optional requirement for online WIC purchasing support. Performance is measured by a strict accuracy standard allowing no more than two inaccurate transactions per 10,000 processed. The contract will be awarded to the vendor whose proposal is deemed most advantageous to the State, rather than simply the lowest bidder. Requirements for offerors include active SAM registration with a Unique Entity Identifier, proof of insurance, and potential security clearances from the Delaware Department of Safety and Homeland Security. The agreement is subject to federal regulations, including the Drug-Free Workplace Act and the Americans with Disabilities Act, as well as IRS Publication 1075 for the handling of Federal Tax Information. Proposals must be submitted electronically via the Euna Procurement portal by February 9, 2027, and must include a price proposal, non-collusion agreement, and business references.