This Government Contract opportunity from General Services Administration was posted on November 27, 2013. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Next Generation Technical Support II

Awarded

ID04130195Federal

Submission Closed11/25/2013, 12:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541513

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Managed Information Technology Services

Solicitation # managed-information-technology-services

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Genetec Card Access System IntegrationThis subcontract for Genetec Card Access System Integration involves the installation, configuration, and integration of security and card access systems for prime contractors working on University of Mississippi security projects. The scope of work includes installing card access readers and controllers, configuring Genetec security software, and ensuring all hardware is properly integrated with the university security network to deliver a fully operational system. To qualify for this project, the contractor must provide Genetec Certified Technicians. The opportunity is categorized under NAICS code 541513 and is associated with the agency MPTAP in Mississippi. Interested parties should note the response deadline of October 22, 2026.

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24/7 Operational Support ServicesThis subcontract, issued by the Department of the Air Force, provides long-term operational support for prime contractors working on Space Rapid Capabilities Office projects. The primary objective is to ensure system stability during the transition to Full Operational Capability by providing 24/7 telemetry processing and comprehensive post-delivery support for both space and ground hardware and software. The scope of work involves the utilization of ground station hardware and telemetry monitoring systems to maintain continuous system availability. The selected provider will be responsible for delivering ongoing performance reports and maintaining constant oversight of critical systems. Performance will take place in Dayton, with a response deadline set for November 4, 2026.

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Managed Support and Help Desk ServicesThis subcontract opportunity, titled Managed Support and Help Desk Services, is a Small Business Set Aside under NAICS code 541513 for the Department of Veterans Affairs Network Contract Office 19. The selected provider will deliver technical support, system maintenance, and help desk services to prime contractors working on VISN 19 projects, with the primary place of performance located in Aurora, Colorado. The scope of work requires the management of service requests through a ticketing system, with a strict mandate to maintain a 95 percent resolution rate within established SLA timelines. Key deliverables include the successful resolution of support tickets and the submission of comprehensive monthly performance and issue reports to ensure operational efficiency and accountability.

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System Implementation and Technical ServicesThe System Implementation and Technical Services subcontract involves providing installation, configuration, and technical deployment support for prime contractors on Department of Veterans Affairs VISN 19 projects. The scope of work includes the installation of hardware and software at VA sites, conducting functional and user acceptance testing, and managing the application of software patches and updates. The successful provider must ensure full compliance with all VA security and privacy policies to deliver a fully operational system and a comprehensive Project Work Plan. This opportunity is designated as a Total Small Business Set Aside under NAICS code 541513 and is managed by the Network Contract Office 19. The place of performance is located in Aurora, Colorado. Interested parties should note the response deadline of October 28, 2026.

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FedRAMP Cloud Environment Maintenance

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Post-Implementation Support & MaintenanceThis subcontract for Post-Implementation Support and Maintenance is issued by the Department of University of Hawaii to provide ongoing technical support and system maintenance for prime contractors working on University of Hawai‘i System projects. The scope of work includes managing support escalation paths through telephone, email, and online ticketing systems, while ensuring continuous system availability and the timely resolution of support tickets. The selected provider will be responsible for delivering software upgrades, product enhancements, and new data reporting elements in accordance with defined service level agreements. This opportunity falls under NAICS code 541513, with a response deadline set for November 24, 2026.

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User Training and Technical Support ServicesThe User Training and Technical Support Services subcontract for the Arlington County Government focuses on enhancing the capabilities of county staff and prime contractors involved in athletic program projects. The selected provider will be responsible for delivering comprehensive training sessions, managing a dedicated help desk ticketing system, and performing essential system maintenance. To ensure high quality of service, the contractor must possess specific technical support certifications and adhere to a formal service level agreement. This opportunity is categorized under NAICS code 541513 and will be performed within Arlington County, Virginia. Interested parties must submit their responses by the deadline of November 16, 2026. The primary deliverables for this engagement include a fully trained staff and the consistent maintenance of support services as outlined in the project requirements.

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Managed Services Provider (MSP) for CAD/AVL SupportThis subcontract opportunity is for a Managed Services Provider to provide continuous monitoring and technical support for CAD/AVL systems deployed on Broward County transit projects. The selected provider will be responsible for 24x7x365 system monitoring, the execution of warranty service plans, alarm notification management, and the delivery of annual staff retraining. Key deliverables include system uptime reports, documentation of resolved support tickets, and retraining certifications. Interested parties must complete the ETS Vendor Security Questionnaire as part of the requirements. The solicitation is categorized under NAICS code 541513, with a response deadline set for October 26, 2026.

Broward County

POSTED

1 day ago

DEADLINE

in 5 days

General Info

Agency

General Services Administration → GSA Fas Aas Region 4

NAICS

541513 - Computer Facilities Management Services

Place of Performance

U.S. Army Corps of Engineers, Engineer Research and Development Center, Vicksburg, MS 39180. The other primary place of perfor, VICKSBURG, MS, 39180, USA

Set-Aside

NONE

Documents

Redacted_Signed_J%26A_for_ID04130195_20131126.pdf

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Timeline

2 updates

PhaseAwarded

PostedSep 11

special-notice

Notice updatedSep 23

Response deadline changed from Sep 23, 2013 to Sep 26, 2013. The notice description changed.

Justification (J&A)Nov 27

Justification & Approval published

AwardedOct 21

Contract was awarded

Submission Closed

11/25/2013, 12:00:00 PM UTC

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Organization & Contact Information

AgencyGeneral Services Administration → GSA Fas Aas Region 4

Contacts2 people available

OfficeATLANTA, GA, 30308, USA

Organization / AgencyGeneral Services Administration → GSA Fas Aas Region 4

Office AddressATLANTA, GA, 30308, USA

Contacts

LaRonda Jackson JacksonContracting Officer

contact@example.gov

+1 (555) 000-0000

Gloria D MunroeContracting Officer

contact@example.gov

+1 (555) 000-0000

Full Description

The purpose of the requirement is to provide management and technical support necessary to advance HPC services, infrastructure, capabilities and technologies. It includes the development of new techniques, analytical methods, and computational modeling and simulation approaches to solve particular HPC problems or to generally advance the state of the art in HPC effectiveness and efficiency. HPC resources are located at the four DoD Supercomputing Resource Centers

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