NOS Service Desk and IT Support

The Department of Commerce is seeking a contractor to provide comprehensive NOS Service Desk and IT Support based in Silver Spring. The selected provider will be responsible for sustaining, modernizing, and transforming scalable IT operations, with a specific focus on developing secure, cloud-architected web applications and ensuring the overall security of all IT assets, systems, and services. The scope of work encompasses Tier 1 and Tier 2 end-user and endpoint services, systems administration, and operational security monitoring and reporting. All deliverables and services must strictly adhere to the requirements of the NOS Moderate-Impact level Federal Information Security Modernization Act boundary to maintain rigorous security standards.