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This Government Contract opportunity from Department Of Health And Human Services was posted on November 8, 2022. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Notice of Intent to Issue Sole Source Bridge Contract

Closed
230959Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541611
New
Business Impact Analysis, Disaster Recovery, and Business Continuity Plan Services (RFP-VC-26-006), Inland Empire Utilities Agency (California)
Solicitation # RFP-VC-26-006
Hagerty Consulting, Inc. is seeking a Disadvantaged Business Enterprise (DBE) subcontractor to support an engagement with the Inland Empire Utilities Agency (IEUA) in California. The project focuses on enhancing the agency's operational resilience framework through the development and review of a Business Impact Analysis (BIA), Disaster Recovery Plan (DRP), and Business Continuity Plan (BCP), along with the creation of recovery playbooks. The scope of work includes participating in client workshops, conducting assessments, and facilitating in-person tabletop exercises to identify response gaps. Preference is given to firms with expertise in IT/OT resilience and experience within the water, wastewater, or critical infrastructure sectors. The contract is funded by the Environmental Protection Agency (EPA) and requires adherence to FEMA Continuity Guidance, CISA, and NIST standards, specifically the NIST Risk Assessment Framework. The initial term of the agreement is three years with an option to extend. Award selection is based on a single-award criteria evaluating past performance in the utility sector, personnel qualifications such as CBCP certifications, and the proposed staffing methodology. As a prevailing wage contract subject to the California Labor Code, consultants must be registered with the Department of Industrial Relations. Proposals must be submitted electronically via PlanetBids by November 17, 2026, and include a fully burdened fee schedule and required federal registrations, including a Unique Entity Identifier (UEI) and active SAM.gov registration.
Hagerty Consulting, Inc.

POSTED

about 9 hours ago

DEADLINE

in 26 days

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The Centers for Medicare & Medicaid Services (CMS), under the Department of Health and Human Services, intends to issue a sole source bridge contract to HighPoint Digital, Inc. for Training, Quality Assurance and Content Development (TQC) services. This action is necessary to prevent a lapse in critical support for customer service representatives handling Medicare and Marketplace inquiries following a GAO protest that delayed the competitive procurement process. The contract ensures the continued development and maintenance of accurate training and scripted content solutions while a follow-on contract is awarded and transitioned, a process expected to take approximately six months. The bridge contract is scheduled to be awarded on or before January 31, 2023, coinciding with the expiration of the previous contract. It consists of a six-month base period with two additional option periods of four months and two months, respectively. Performance will take place in Indianapolis, Indiana, under NAICS code 541611. The primary objective is to maintain operational continuity and provide uninterrupted TQC services to ensure customer service representatives deliver consistent and complete information to the public.

General Info

CMS sole source bridge contract for HighPoint Digital providing TQC services for Medicare.

NAICS

541611 - Administrative Management and General Management Consulting Services

Place of Performance

Indianapolis, IN, 46250, USA

Set-Aside

NONE

Documents

1

CMS Notice of Intent - TQC Bridge Contract

PDF, Low prioritysources-sought
Low

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Timeline

PhaseClosed
Posted

special-notice

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → Centers For Medicare And Medicaid Services
Contacts2 people available
OfficeN/A

Full Description

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The Centers for Medicare & Medicaid Services (CMS) intends to issue a Bridge Contract to HighPoint Digital, Inc. (HighPoint) for Training, Quality Assurance and Content Development (TQC) while CMS completes a competitive procurement for the continuation of these services. An unsuccessful Offeror submitted a protest to the United States Government Accountability Office (GAO) in October 2022. The protest will not be resolved in time to allow for an adequate transition period prior to expiration of the existing TQC contract on January 31, 2023 (HHSM-500-2013-00099C). CMS requires that these critical TQC support services continue during the time period January 31, 2022 (when the current contract expires) through the time the follow-on contract is awarded and fully transitioned. Transition of a contract of this magnitude is extensive and is anticipated to take up to approximately six (6) months to complete. This Bridge Contract is necessary because it will ensure continued and uninterrupted development and deployment of training and scripted content used to support customer service representatives (CSRs) until the new contract can be awarded and fully transitioned. Under this TQC contract, the contractor develops and maintains training and content solutions/materials used by customer service representatives (CSRs) to address Medicare and Marketplace inquiries in a manner that is complete, accurate and consistent. The proposed Bridge Contract will be awarded on or before January 31, 2023 for a six (6) month base period and two (2) option periods of four (4) months and two (2) months, respectively. The purpose of this Bridge Contract is to acquire continued support of TQC operations with an objective of providing uninterrupted training and scripted content to CSRs for both the Medicare and Marketplace programs.

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