This Government Contract opportunity from Department Of Health And Human Services was posted on November 8, 2022. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Notice of Intent to Issue Sole Source Bridge Contract
Contract Overview
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The Centers for Medicare & Medicaid Services (CMS), under the Department of Health and Human Services, intends to issue a sole source bridge contract to HighPoint Digital, Inc. for Training, Quality Assurance and Content Development (TQC) services. This action is necessary to prevent a lapse in critical support for customer service representatives handling Medicare and Marketplace inquiries following a GAO protest that delayed the competitive procurement process. The contract ensures the continued development and maintenance of accurate training and scripted content solutions while a follow-on contract is awarded and transitioned, a process expected to take approximately six months. The bridge contract is scheduled to be awarded on or before January 31, 2023, coinciding with the expiration of the previous contract. It consists of a six-month base period with two additional option periods of four months and two months, respectively. Performance will take place in Indianapolis, Indiana, under NAICS code 541611. The primary objective is to maintain operational continuity and provide uninterrupted TQC services to ensure customer service representatives deliver consistent and complete information to the public.
General Info
Place of Performance
Indianapolis, IN, 46250, USASet-Aside
Documents
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Timeline
Submission Closed
Organization & Contact Information
Full Description
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