NWT 811 Health Advice Line

The Government of the Northwest Territories is seeking proposals to establish and operate the NWT 811 Health Advice Line, a service designed to provide accessible health guidance and support to residents across the territory. The solicitation, identified as EV8713, was posted on May 15, 2026, with a strict response deadline of the same day at 5:00 PM Mountain Time. Proponents must demonstrate the ability to deliver timely, culturally appropriate, and clinically sound health advice through a centralized telephone line, ensuring coverage for all communities, including remote and Indigenous populations. The contract falls under NAICS code 561421, classifying it as an office administrative services function, and is managed directly by the GNWT through its procurement division. The Point of Contact for this solicitation is the Contract Administrator, reachable via email at psstenders@gov.nt.ca or by phone at 867-767-9044. Proposals must address the full scope of services required under the RFP, including staffing, technology infrastructure, compliance with health privacy standards, and 24/7 operational readiness. All relevant documents, including any addenda, are accessible through the GNWT contracts portal. The place of performance is the Northwest Territories, with services expected to serve the entire population regardless of geographic location, and applicants should be prepared to meet the unique logistical and cultural demands of delivering health services in a vast, northern jurisdiction.