Offender Management System (OMS)

The North Carolina Department of Adult Correction is seeking information to replace or modernize its legacy Offender Population Unified System (OPUS), which has been in operation since 1994. The goal is to procure a modern Offender Management System (OMS) that could be a commercial off-the-shelf product, a custom-developed solution, or a modernization of the existing platform. The new system must support critical functions including offender intake, custody classification, population and bed management, and program tracking across 100 counties. Key technical requirements include 24/7 availability with a 99.9 percent uptime SLA, response times under 3 seconds, AES-256 encryption, multi-factor authentication, and full compliance with FBI CJIS security policies and FedRAMP authorization for cloud-hosted components. This Request for Information, identified as Doc2293035767, requires vendors to provide a solution approach classification, a 10-year cost of ownership estimate, and a detailed knowledge transfer plan to ensure state self-sufficiency. Vendors must describe two support models: one for vendor-sustained support and another for a transition to state-led support. For custom solutions, disclosures regarding source code ownership and escrow are required. Responses must be submitted electronically via the Ariba Sourcing Module by September 30, 2026, and are limited to 75 pages. This process is an information-gathering exercise and does not constitute a commitment to a future contract award.