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This Combined Synopsis/Solicitation opportunity from Department Of Commerce was posted on September 4, 2018. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

OIG Hotline Services

Closed
1331L5-18-R-1304-0001Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561421
New
Live Answering Services
Solicitation # live-answering-services
The Housing Authority of the City of Los Angeles is seeking a qualified provider for live answering, dispatching, and work order entry services. This solicitation is specifically set aside for small businesses, including certified Veteran Owned, Service-Disabled Veteran Owned, Women-Owned, and HUBZone small businesses. The primary objective is to secure professional communication support to manage incoming calls and streamline the entry of work orders. Interested parties must submit their responses by the deadline of November 12, 2026. The procurement falls under NAICS code 561421 and is being managed by the primary point of contact, Hadi Otaky. This opportunity is designed to ensure efficient operational flow and responsive service delivery for the agency's housing initiatives.
Housing Authority of the City of Los Angeles

POSTED

about 5 hours ago

DEADLINE

in 14 days
NAICS: 561421
New
International
Emergency Call Monitoring and Telephone Answering ServicesThis subcontract involves providing 24/7 emergency call monitoring and telephone answering services for prime contractors working on Broadland and Orwell Housing Association projects. The selected provider will be responsible for operating telephone answering services, monitoring alarm systems for emergency triggers, and implementing call center protocols to effectively triage and route requests. To successfully execute these duties, the contractor must possess the necessary call center infrastructure and ensure seamless integration with alarm monitoring software. The primary deliverable is a consistently monitored emergency call answering service supported by detailed response logs. This opportunity is issued by Broadland Housing Association Limited under NAICS code 561421. Interested parties must submit their responses by the deadline of November 27, 2026.
Broadland Housing Association Limited

POSTED

about 18 hours ago

DEADLINE

in 29 days
NAICS: 561421
New
International
26-011 - Emergency Call Monitoring Services
Solicitation # ocds-h6vhtk-0792d9
Broadland Housing Association Limited and Orwell Housing Association Limited are seeking a supplier for an Emergency Call Monitoring telephone answering service to be performed in East Anglia. This single-stage tender is being conducted under a Competitive Flexible Procedure pursuant to the Procurement Act 2023. The estimated contract value is 224,000 GBP including VAT, with an initial performance period from April 1, 2027, to March 31, 2029, and a possible two-year extension through March 31, 2031, at the sole discretion of the authorities. Small and medium-sized enterprises are identified as particularly suitable for this opportunity. The award decision will be based on a weighted evaluation consisting of written submission quality at 50 percent, economy price at 30 percent, and interview and presentation quality at 20 percent. Additionally, the authorities will assess exclusion grounds, minimum insurance requirements, and minimum economic and financial standing. Interested parties must submit their responses in English via the designated eSourcing portal by the deadline of November 27, 2026, at 12:00pm, with an enquiry deadline of November 20, 2026. Primary points of contact for the procurement are Barry Ashby for Broadland Housing and Claire Kent for Orwell Housing.
Broadland Housing Association Limited

POSTED

about 18 hours ago

DEADLINE

in 29 days
NAICS: 561421
SLED
Answering Service - After Hours
Solicitation # 27-P-00025
The City of Tampa Water Distribution department is soliciting quotes for an after-hours answering service under solicitation 27-P-00025. The selected provider will be responsible for answering, assigning, dispatching, reporting, and recording all calls 365 days per year, including holidays and weekends, in accordance with City protocols. Key requirements include the ability to support Telecommunications Relay Service or IP-relay in both English and Spanish. The contract includes specific line items for 14,000 standard completed calls and 1,000 emergency or outage-related calls. Bidders must provide an organizational history, at least three professional references, a detailed methodology and approach, an implementation timeline for account setup, and a list of dedicated employees and equipment. To avoid disqualification, applicants must certify their Florida business license and adhere to strict non-discrimination and civil rights compliance standards. The City may award the contract by division, line item, or aggregate total. The awardee is required to perform at least 51 percent of the work with its own forces and must provide daily call records, preferably in XML format. Failure to submit these reports may result in a 25 dollar per day penalty, and five such deductions within one month may trigger termination proceedings. Payment is processed approximately every 30 days following the receipt of correct invoices and is subject to the Florida Prompt Payment Act. All quotes must be submitted electronically via the OpenGov portal by the October 30, 2026, deadline.
Water Distribution

POSTED

9 days ago

DEADLINE

in 1 day
NAICS: 561421
SLED
HWRP 24-Hour Odor Complaint Call Answering Services
Solicitation # 221532
The City of Los Angeles is seeking a contractor to provide 24-hour call answering services for the El Segundo Odor Complaint Hotline under solicitation number 221532. This service is a requirement of the AQMD Odor Abatement Order and necessitates a live operator available 24/7 to handle resident calls. Key technical requirements include priority ringing, auto call forwarding, and message dispatching. The selected contractor will be responsible for answering complaints, contacting the SCAQMD, referring issues to the HWRP, and providing necessary notifications to LASAN and El Segundo staff. Interested vendors must submit their responses by December 2, 2026, at 6:00 PM. All inquiries regarding the bid should be directed to Kris Flaig.
City of Los Angeles

POSTED

9 days ago

DEADLINE

in about 1 month
NAICS: 561421
SLED
VT (Vertical Transportation) Emergency Phone Service
Solicitation # RP 0193-26
Sound Transit is seeking proposals under solicitation RP 0193-26 for a comprehensive emergency elevator phone solution. The selected contractor will be responsible for the supply and maintenance of code-compliant, cellular-connected emergency phones, as well as the provision of continuous 24/7/365 monitoring and dispatch services. The contract is designed for an initial five-year term, with the option for Sound Transit to extend the agreement for up to five additional one-year terms at its sole discretion. Interested firms must submit their proposals by November 16, 2026, at 3:00 PM PT. While no pre-proposal meeting is scheduled, firms may submit inquiries through the formal Requests for Information process.
Sound Transit

POSTED

13 days ago

DEADLINE

in 19 days
NAICS: 561421
International
External Reporting Line
Solicitation # LFB133
The London Fire Commissioner is seeking an independent third-party provider to establish an external reporting line under solicitation LFB133. This service will provide staff with a secure, additional route to report misconduct, specifically focusing on discrimination, bullying, and harassment. While the Professional Standards Unit continues its standard operations, this external line is specifically designated for allegations involving PSU staff, Directors, and Senior Leadership team members. It will also be utilized in instances involving perceived conflicts of interest, cases of extreme sensitivity or complexity involving multiple parties, or when the PSU lacks the capacity to handle a report. The contract is estimated for a three-year term running from January 4, 2027, to January 3, 2030, and includes the provision of telephone-answering services. The procurement process requires submissions by November 12, 2026, with award decisions based on a weighting of 70 percent for technical merit and 30 percent for commercial value. Additionally, the presumptive winning bidder will be required to complete a cyber security questionnaire.
London Fire Commissioner

POSTED

14 days ago

DEADLINE

in 15 days
NAICS: 561421
SLED
Live Answering Services
Solicitation # HA-2026-113
The Housing Authority of the City of Los Angeles (HACLA) is soliciting proposals for live answering, dispatching, and work order entry services under solicitation HA-2026-113. The selected vendor will provide 24/7 call handling, immediate dispatch of after-hours emergency calls, and technical integration into HACLA's business system via unique operator email addresses and a secure SMS service. Key deliverables include monthly analytic reports in Excel format and the retention of all call recordings for at least one year. The contract is structured with a one-year base period and four subsequent one-year options, for a maximum term of five years. HACLA intends to award multiple contracts based on best value, evaluating proposals on qualifications, staffing, technical approach, and price. Proposals are due by November 12, 2026, at 11:00 a.m. PT and must be submitted via mail or hand delivery, as electronic submissions are not accepted. Required documentation includes a detailed price form, a list of subcontractors, a workforce profile, and an emergency contingency plan. Awardees must maintain comprehensive insurance coverage of $1,000,000 for workers compensation, commercial general liability, automobile liability, and cybersecurity. The contract mandates strict adherence to confidentiality and data protection for personally identifiable information, as well as compliance with Section 3 of the Housing and Urban Development Act of 1968 and various federal labor and safety standards.
City of Los Angeles

POSTED

16 days ago

DEADLINE

in 14 days
NAICS: 561421
International
CA18282 - Provision of 111-2 Service
Solicitation # 9b02a656-c157-410b-ae85-747eea963799
Avon and Wiltshire Mental Health Partnership NHS Trust is seeking a provider to deliver the call handling component of the NHS 111 Mental Health Crisis Response Service, known as 111 Option 2. This service provides a 24/7 dedicated response for individuals of all ages experiencing a mental health crisis. The selected provider will be solely responsible for access, triage, and call management, while the Trust retains responsibility for all clinical assessments, decision-making, and outcomes. The successful provider must operate within a matrix management model, collaborating with various urgent and emergency care pathways, community teams, and voluntary sector partners to ensure a seamless service. This opportunity is run under the Provider Selection Regime regulations. Interested parties must register and apply via the MultiQuote portal using reference CA18282 before the response deadline of November 2, 2026.
Avon and Wiltshire Mental Health Partnership NHS trust

POSTED

30 days ago

DEADLINE

in 4 days
NAICS: 561421
Federal
Verizon WirelessThe Department of Commerce is forecasting a contract with Verizon Wireless to provide services for the Office of General Counsel. This requirement is categorized under NAICS code 561421 and is scheduled for posting on August 21, 2026. The primary place of performance for this engagement will be located in Washington. Administrative inquiries regarding this opportunity can be directed to Rachel J. Dellapietro, while small business concerns may coordinate with the DOC OSDBU. Further details and updates regarding this forecast are available through the Acquisition Gateway.

POSTED

2 months ago

DEADLINE

N/A
NAICS: 561421
Federal
Help Desk and User Support ServicesThe Help Desk and User Support Services subcontract, managed by the Department of Health and Human Services Office of Acquisition and Grants Management, focuses on providing essential technical assistance for MPP users. The scope of work includes 24/7 help desk operations dedicated to technical support, user account management, and comprehensive troubleshooting to ensure continuous system availability and user efficiency. This engagement is categorized under NAICS code 561421 and is designated for performance in Baltimore. The contract was posted on August 7, 2026, establishing a framework for specialized support services to maintain operational stability for the agency's user base.
Ofc Of Acquisition And Grants Management

POSTED

3 months ago

DEADLINE

N/A
NAICS: 561421
Federal
FY26 Concierge Executive ServicesThe FY26 Concierge Executive Services engagement is a forecasted requirement by the Federal Acquisition Service within the General Services Administration to provide premium white-glove virtual receptionist and concierge communication services. The primary objective is to support a designated GSA Senior Leader by acting as a seamless extension of the agency's brand. The provider will ensure that high-level professionals, VIPs, and stakeholders receive elite, accurate, and timely assistance. A critical component of this service involves the automatic routing of any unanswered calls to the designated leader's phone directly to concierge agents, who will then manage the call and provide necessary assistance to the caller. This procurement is currently listed as a forecast with a posted date of August 6, 2026. While specific solicitation numbers and set-aside details are not yet defined, the project is managed through the General Services Administration. Key points of contact for this requirement include Paul Detitta and Small Business Specialist Alexander Stutzman. The service is designed to maintain professional continuity and high-standard communication management for executive-level leadership within the agency.
Federal Acquisition Service

POSTED

3 months ago

DEADLINE

N/A

General Info

Agency

Department Of Commerce Noaa

NAICS

561421 - Telephone Answering Services

Place of Performance

MD

Set-Aside

NONE

Documents

6

Attachment 1: Estimated OIG Hotline Totals by Month

PDF, High priority: read this firstspecifications
High

OIG Case Management System Complaint Upload Process

DOCX, High priority: read this first2 pages · sow
High

RFP for OIG Hotline Services

PDF, High priority: read this firstrfp
High

Solicitation 1331L5-18-R-1304-0001: OIG Hotline Services Questions

DOCX, High priority: read this first6 pages · q-and-a
High

Department of Commerce OIG Hotline Service Standard Operating Procedures

DOCX, Low priority18 pages · sop
Low

Sample Hotline Report Form

DOCX, Low priority2 pages · other
Low

AI Contract Breakdown

Uniform Contract Format

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Timeline

5 updates
PhaseClosed
Posted

Combined Synopsis

Notice updated

Response deadline changed from Aug 20, 2018 to Aug 28, 2018. The notice description changed.

Notice updated

Response deadline changed from Aug 28, 2018 to Sep 5, 2018. The notice description changed.

Notice updated

The notice description changed.

Notice updated

Notice details unchanged. Attachments may have changed.

Deadline changed

Response deadline changed from Sep 5, 2018 to Sep 10, 2018.

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Commerce Noaa
Contacts1 person available
OfficeSILVER SPRING, MD, 20910, USA
Organization / AgencyDepartment Of Commerce Noaa
Office AddressSILVER SPRING, MD, 20910, USA
Contacts
Arianna WilliamsContract Specialist
contact@example.gov

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Research Vessel Charter and Operational SupportThis subcontract for Research Vessel Charter and Operational Support involves providing a seaworthy vessel and professional crew to support prime contractors on NOAA Hawaii National Marine Sanctuary projects. The scope of work includes transiting to study locations within the Northwestern Hawaiian Islands, facilitating research operations through small boat launch and recovery, and providing necessary berthing and meals for the duration of the charter. To ensure compliance and safety, the vessel must possess a USCG Certificate of Inspection and be equipped with an OLE type-approved Vessel Monitoring System. This opportunity is managed under the Department of Commerce NOAA, with performance taking place in Hawaii. Interested parties should note the response deadline of November 17, 2026.
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