This Subcontract opportunity from Rhode Island was posted on July 29, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Omnichannel Communication and VoIP System Implementation

Closed

State & Local

Submission Closed09/11/2026, 10:00:00 AM EDT

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512

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Purchasing

POSTED

1 day ago

DEADLINE

in about 2 months

AI Contract Overview

This subcontract opportunity with the State of Rhode Island focuses on the implementation and management of an integrated omnichannel communication and VoIP phone system for prime contractors working on Department of Revenue projects. The selected provider will be responsible for integrating email, phone, text, and chat capabilities with comprehensive call center functionality, utilizing a combination of VoIP hardware and CCaaS software. A critical requirement for this engagement is maintaining SOC2 compliance to ensure data security and operational standards. Interested parties must submit their responses by September 11, 2026, under NAICS code 541512. Further details and bidding opportunities are available through the Rhode Island Division of Procurement portal.

General Info

Rhode Island omnichannel VoIP and CCaaS implementation; SOC2 compliant; deadline September 11, 2026.

Agency

State of Rhode Island

NAICS

541512 - Computer Systems Design Services

Place of Performance

RI, USA

Set-Aside

NONE

Documents

This scope was carved out of RFI27006865.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DOR Tax Administration Systems

AI Contract Breakdown

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Timeline

PhaseClosed

PostedJul 29

subcontract

Response DeadlineSep 11

Deadline has passed

Submission Closed

09/11/2026, 10:00:00 AM EDT

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Organization & Contact Information

AgencyState of Rhode Island

ContactsNo contacts available

OfficeN/A

Organization / AgencyState of Rhode Island

Office AddressN/A

ContactsNo contact information available

Full Description

Installs and manages omnichannel communication tools and VoIP phone systems for prime contractors on Rhode Island Department of Revenue projects. Integrates email, phone, text, and chat with call center functionality using VoIP hardware and CCaaS software. Requires SOC2 compliance. Delivers an integrated omnichannel communication and VoIP system.