On-Call Technical Support & Help Desk

This contract seeks qualified vendors to provide Tier 1–2 technical support for audiovisual systems across city facilities, ensuring seamless operation during meetings and events. Support includes both remote troubleshooting and on-site response to resolve hardware, software, and connectivity issues promptly, with the goal of minimizing disruptions to public and internal operations. The scope emphasizes rapid resolution, system reliability, and availability during scheduled events, requiring contractors to maintain readiness for after-hours and emergency call-outs as needed. The opportunity is structured as a subcontract under the Information Services Department of California, with a NAICS code of 541519 indicating it falls under other computer-related services. The solicitation was posted on July 7, 2026, and responses are due by August 3, 2026. While specific geographic details are not provided, performance is implied to occur within city facilities under the agency’s jurisdiction. Subcontractors must demonstrate proven experience with AV infrastructure, strong diagnostic capabilities, and the ability to work within government environments under strict operational standards.