One-Year Technical Support and Maintenance

This contract provides one-year post-installation technical support and maintenance services for systems deployed at the specified location in Tucson, Arizona, with a zip code of 85707. The scope includes a full array of support functions such as help desk assistance, remote diagnostics, on-site repairs, scheduled software updates, and continuous system monitoring, all guaranteed to meet a strict two-hour response time during standard duty hours. The service is structured to ensure minimal operational disruption and rapid resolution of technical issues throughout the contract term. The contract is designated as a subcontract under a Total Small Business Set-Aside, meaning only small business concerns are eligible to compete, as defined by SBA regulations under FAR 19.5. It is categorized under NAICS code 541512, which corresponds to custom computer programming services, indicating the work involves tailored technical solutions rather than off-the-shelf products. The posting date is June 25, 2026, with a response deadline of July 6, 2026, and the awarding agency is the Department of Defense through its FA4877 355 Cons Pk office. All performance activities must occur at the designated place of performance in Tucson, and the contract is accessible through the SAM.gov portal for qualified bidders.