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This Government Contract opportunity from Georgia was posted on June 10, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Ongoing Support & Maintenance with SLAs

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract, titled "Ongoing Support & Maintenance with SLAs," is focused on providing post-go-live technical support services. It includes defined service level agreements (SLAs) that cover key areas such as system availability, incident response times, system upgrades, and management of the knowledge base to ensure ongoing system reliability and user assistance. This subcontract opportunity is aligned with the NAICS code 541519, which pertains to other computer-related services. Issued by the Atlanta Regional Commission under the Georgia agency, the contract seeks to establish a support framework following the deployment of a system to ensure uninterrupted operation and timely resolution of technical issues. The solicitation was posted in June 2026, with a response deadline set for mid-July 2026. While specific location details for performance and the point of contact are not provided, the contract emphasizes a structured approach to maintenance and support to uphold operational standards throughout the post-implementation phase.

General Info

Post-go-live technical support with SLAs for system reliability, upgrades, and incident management.

Documents

This scope was carved out of PE-29016-NONST-2026-000000066.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

2027 Client Management Software System

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyGeorgia → Atlanta Regional Commission
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide post-go-live technical support with SLAs for availability, incident response, system upgrades, and knowledge base management.

More opportunities from Georgia → Atlanta Regional Commission

Same awarding agency

NAICS: 541820
New
SLED
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Solicitation # PE-29016-NONST-2027-000000077
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Public Relations Agencies

POSTED

3 days ago

DEADLINE

in about 1 month
View Details
NAICS: 541910
SLED
RFP823 - Secret Shopper/Mystery Shopping Evaluation of the Aging and Disability Resource Connection
Solicitation # RFP823
The Atlanta Regional Commission (ARC) is soliciting proposals from qualified firms to conduct a comprehensive mystery shopping and customer experience evaluation of the Aging and Disability Resource Connection (ADRC). The selected contractor will assess accessibility, responsiveness, and staff professionalism across email touchpoints and the Platform 28 telephone system. A primary objective is to evaluate staff adherence to policies and the Georgia Division of Aging Services (DAS) Standards of Promptness, specifically regarding the two-business-day initial contact requirement, the ten-business-day window for closing records via notification letters, and the ten-business-day deadline for completing eligibility assessments or triage. The project requires several key deliverables, including a project work plan, approved evaluation protocols, a detailed activity log, a draft summary audit report, and a final report with a presentation of findings. Performance milestones include completing mystery shopping activities by April 15, 2027, and submitting the final report and presentation by June 15, 2027. The contractor must maintain strict compliance with HIPAA, the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, and Title VI of the Civil Rights Act. Proposals must be submitted as a single PDF or Word document not exceeding 15 pages, excluding covers and budget forms. Interested firms must complete a two-step site registration and application approval process on the ARC procurement portal prior to submitting their proposal by the December 29, 2026, deadline. Evaluation will be based on overall value and reasonableness rather than lowest price, with budget considerations including set-up fees, unit costs per call and email, multilingual accessibility costs, and data analysis fees.
Marketing Research and Public Opinion Polling

POSTED

12 days ago

DEADLINE

in about 2 months
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