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This Government Contract opportunity from Connecticut was posted on June 12, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Ongoing Technical Support & Help Desk Services

Closed
State & Local

Contract Overview

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The contract seeks qualified vendors to provide ongoing Tier 1 and Tier 2 technical support, help desk operations, bug reporting, and escalation management services under clearly defined service level agreements. The scope includes responsive technical assistance, issue triage and resolution, systematic documentation of software defects, and timely escalation of unresolved or critical incidents to ensure minimal disruption to operations. All services must adhere to performance benchmarks outlined in the SLAs, with a strong emphasis on availability, response times, and resolution accuracy to maintain operational efficiency. This subcontract is issued by the Connecticut DAS Procurement office with a solicitation posted on June 12, 2026, and responses due by July 15, 2026. The NAICS code 541519 indicates the work falls under Other Computer Related Services, suggesting a focus on managed technical support rather than hardware or infrastructure design. The place of performance and point of contact details are unspecified, and there is no set-aside designation, meaning all eligible entities may bid. Interested parties must access the official portal through the provided UI link to obtain full solicitation documents and submit proposals before the deadline.

General Info

Vendors to provide Tier 1 and Tier 2 technical support and help desk services with strict SLA compliance by July 15, 2026.

Place of Performance

CT, USA

Set-Aside

NONE

Documents

This scope was carved out of 1910-26.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyConnecticut → DAS Procurement
ContactsNo contacts available
OfficeN/A
Organization / AgencyConnecticut → DAS Procurement
Office AddressN/A
ContactsNo contact information available

Full Description

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Provision of Tier 1 and Tier 2 technical support, bug reporting, escalation management, and help desk operations with defined SLAs.

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