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Technical Support & Managed Services (Help Desk)

Active

State & Local

Response Deadline11/27/2026, 01:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity involves providing comprehensive technical support and managed help desk services for prime contractors working on City of Atlanta Department of Watershed Management projects. The selected provider will deliver 24/7 on-screen and chat support specifically for data storage and integration systems, ensuring that all inquiries are addressed within two business days. Operations will be managed through the use of remote support software and formal ticketing systems to track and resolve issues. The scope of work requires the delivery of detailed technical support logs and the resolution of data-related inquiries. This engagement falls under NAICS code 541519 and is associated with the state of Georgia. Interested parties should note the response deadline of November 27, 2026, to be considered for these ongoing technical assistance services.

General Info

24/7 technical help desk and data support for City of Atlanta Watershed projects.

Agency

Georgia → City of Atlanta

NAICS

541519 - Other Computer Related Services

Place of Performance

GA, USA

Set-Aside

NONE

Documents

This scope was carved out of PE-66062-NONST-2027-000000506.

The full solicitation package (7 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Pre-Advertisement Notice for Inspection Truck Data Storage and Integration

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Timeline

PostedOct 22

subcontract

Response DeadlineNov 27

Submission deadline

Response Deadline

11/27/2026, 01:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyGeorgia → City of Atlanta

ContactsNo contacts available

OfficeN/A

Organization / AgencyGeorgia → City of Atlanta

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing technical assistance and live support for prime contractors on City of Atlanta Department of Watershed Management projects. Delivers 24/7 on-screen and chat support for data storage and integration systems, responding to inquiries within two business days. Utilizes ticketing systems and remote support software. Delivers technical support logs and resolved data inquiries.

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